About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and East Liberty in Pittsburgh.

The Role

Abridge is seeking a seasoned Program Director to join our Partner Experience Operations team. This role will be dedicated to leading our most strategic and complex partnerships at the federal level. You will be directly accountable for the successful execution of a government contract that includes navigating rigorous compliance controls, government reporting protocols, and cross-functional technical and operational integrations.

Reporting to the Head of Partner Experience Operations, you will serve as the primary program lead across all internal and external workstreams supporting the federal partnership. You will build and manage a comprehensive program plan, guide teams across product, engineering, implementation, data, legal, and compliance, and act as the main liaison with senior leaders from the partner organization and relevant government agencies.

This role requires a strong command of regulatory environments, extreme attention to detail, and executive-level communication skills. It is an ideal opportunity for a highly organized and mission-oriented program leader with experience in federal healthcare or other government-supported enterprise programs.

What You’ll Do

• Own the end-to-end program strategy for a major enterprise partner, ensuring successful delivery across highly complex, multi-stakeholder environments

• Build and maintain a comprehensive program plan, integrating milestones, dependencies, and resourcing across multiple cross-functional teams

• Serve as the primary program leader for Abridge and our client, regularly interfacing with senior executives, legal/government representatives, and technical leads to define and execute on strategic objectives

• Ensure adherence to critical controls and evolving regulatory and contractual requirements, working closely with legal and compliance partners to identify gaps and execute remediation plans

• Anticipate and proactively mitigate risks, escalating when appropriate and enabling decision-making across senior stakeholders

• Facilitate regular touchpoints, including daily standups, with the client and relevant internal teams to drive effective project progress and partnership management across all workstreams

• Drive operational excellence, including regular progress tracking, milestone reporting, issue resolution, and continuous process improvement

• Coordinate and lead cross-functional workstreams, managing inputs across product, engineering, data, implementation, legal, compliance, and partner success

• Communicate program health and strategy regularly with Abridge senior leadership and the partner’s executive teams through clear, concise reporting and presentations

• Create and scale repeatable processes, documentation, and tooling to support long-term growth and maturity of program operations for similar client engagements

What You’ll Bring

• 8–10+ years in program management, partner operations, or enterprise delivery—preferably within healthcare technology, enterprise software, or regulated industries

• Proven ability to lead large-scale, high-complexity programs with multiple stakeholders and workstreams

• You’ve led enterprise-scale programs involving platform integrations or healthcare system deployments

• You’ve managed partner programs in government or public sector settings

• Exceptional organizational skills, attention to detail, and a track record of delivering results on time and on budget

• Outstanding verbal and written communication skills, including experience interfacing directly with senior client stakeholders and internal executives

• Strong leadership and influencing skills. You build trust and drive alignment even without formal authority

• Demonstrated ability to navigate ambiguity and change, identify risks early, and lead proactive problem-solving

• Deep experience using project and program management tools (e.g., Asana, Smartsheet, Jira) to manage large initiatives

• Comfort working with regulatory and compliance frameworks, ideally in partnership with legal teams or government bodies

• Experience aligning technical and non-technical teams across product, engineering, success, and operations functions

Bonus Points If…

• You have experience in startup environments or high-growth operational teams

Why Work at Abridge?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.