Business Systems Manager - Revenue Systems
Arctic Wolf
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.
Our mission is simple: End Cyber Risk. We’re looking for a Business Systems Manager - Revenue Systems to be a part of making this happen.
Location
Based out of HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3 days a week in office)
About the Role
The Business Systems Manager is an IT professional that works with internal and external stakeholders to understand, document, facilitate, and configure business systems.
Responsibilities
Liaise with internal and external stakeholders to understand, document, facilitate, and configure business systems and process improvements to support business operations.
Serve as the business systems consultant and represent stakeholders with other areas of the business in order to maintain or implement the business system. Acts as main point of contact for support in lieu of client navigating on their own. Configures business systems based on user needs.
Project manages business system changes giving leadership updated project statuses. Determines roadblocks and works with leadership as needed to remove them.
Build a strong understanding of integrations between assigned business tools and the overall ecosystem.
Collaborate with stakeholders on user access, roles, user acceptance testing, release cycle, and production support as needed by teams.
Make recommendations for changes, processes, and setup based on operational needs.
Develop business process expertise; prioritize changes that strike a balance between strategic objectives and tactical needs.
Take directives based on leadership requests and balances actions based on what is considered priority for mid-sized projects.
Responsible for providing training and change management leadership to user groups as needed on process and tool changes.
Create resource documentation for the tool with release notes and manages training for medium-sized projects. Collaborates with implementation partners on larger sized projects.
Support and execute project plans.
Who You Are
Working knowledge of Corporate Business Systems and Partner Relationship Tools (i.e., CRM, Marketing Automation, PRM, CMS, and ERP tools)
Working knowledge of Business Operations practices (i.e., Quote to Cash, Sales, and Marketing Demand Generation)
Ingenuity to find solutions that bridge the gap between system constraints and business need
Excellent analytical and abstract reasoning skills
Effective communicator with technical peers and non-technical stakeholders
Good foundational skills in project management
Aptitude for learning many areas of the business and ability to understand user requirements, and ability to bridge the gap between system constraints and business need
Minimum Qualifications
3+ years of experience with Business Systems and Administration
Bachelor’s degree or equivalent
Preferred Qualifications
SaaS / High Tech industry experience preferred
Cybersecurity industry experience a plus
Prior experience building and supporting a hyper-growth business in a distributed environment
About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.