At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Manager, IT Enterprise Applications to be a part of making this happen.

Location

Based out of HQ - Eden Prairie, Minnesota, USA (Hybrid role, 3-4 days a week in office)

About the Role

The Manager of IT Enterprise Applications defines, designs, and governs technology solutions that align internal operations with the organization’s strategic plan. This role leads the delivery and lifecycle management of enterprise SaaS applications, sets standards for support and change, and manages platform configuration/customization (e.g., Microsoft, Slack, Zoom, Confluence, Jira, Egnyte, ServiceNow). The manager drives a balanced roadmap—meeting short‑term business needs while steering toward long‑term objectives and operational excellence.

Responsibilities

Strategic Application Ownership

• Translate business strategies into multi‑year application roadmaps; balance long‑term goals with pragmatic short‑term solutions and quick wins.

• Evaluate application/infrastructure scalability, plan upgrades/releases, and guide configuration change governance (implementation, backup, and rollback plans).

Team Leadership & Vendor/Partner Management

• Manage the Enterprise Applications function; set priorities, manage workload, and escalate effectively.

• Manage and coach an individual‑contributors: set objectives, review designs, ensure platform health/compliance, and facilitate professional growth.

• Hire, develop, and mentor staff; build an engaged, high‑performance team culture aligned to service level commitments.

• Oversee vendor relationships and implementation partners to ensure delivery quality and adherence to standards.

Service Management & Operational Excellence

• Operate within an ITIL‑aligned support model focusing on quality support, communication, stakeholder engagement, and measurable performance metrics.

• Establish and report on KPIs/SLAs for application health, incident/problem management, change success, and project delivery.

• Provide internal users with top‑tier support enablement, training, and clear documentation; champion “shift‑left” knowledge practices.

Project & Portfolio Delivery

• Direct project execution (system upgrades, new process rollouts, audits, migrations) with defined timelines, risk controls, and stakeholder communication.

• Analyze cost, value, and risk of application investments; advise leadership on prioritization and action.

Platform Governance

• Guide the backlog: workflows, integrations, scripting standards, testing protocols, reporting/dashboards, and documentation.

• Ensure platform compliance (health, usage, security), coordinate instance upgrades, and manage discovery/orchestration where applicable.

Who You Are

• Leadership & People Management: Proven ability to lead, manage, and develop a high‑performance team; hiring, coaching, and mentoring; accountability to service levels.

• Delivery & Governance: Strong experience directing IT solution delivery, project management, and operational support within an ITIL framework.

• Enterprise Applications Oversight: Able to review technical designs, prioritize work, and uphold standards for configuration, integrations, testing, and documentation.

• Stakeholder Engagement: Excellent communication; ability to listen to business problems, chart solution paths, and advise on tool selection and practices.

• Financial & Risk Acumen: Analyze cost/value/risk and provide executive‑level recommendations.

• Demonstrated ability to evaluate, pilot and integrate AI capabilities into enterprise applications to improve business outcomes, automation and decision-making.

• Experience establishing governance models for AI usage, including data privacy, security, compliance and responsible model deployment within regulated enterprise environments.

Minimum Qualifications​

• 10+ years of IT leadership with demonstrated success in Enterprise Applications (specifically, Microsoft, Zoom, Slack, Confluence, Jira, ServiceNow) management and solution delivery.

• Experience with Microsoft Copilot Agents (governance, deployment, metrics, etc.).

• Superior project management, supervisory, and stakeholder communication skills.

• Experience partnering with vendors and holding them accountable.

Preferred Qualifications

• Exposure to AI in an enterprise environment.

• CMMC / FedRAMP Moderate experience.

On-Camera Policy

• To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.

• Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.

• We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

• Equity for all employees

• Flexible time off and paid volunteer days

• RRSP and 401k match

• Training and career development programs

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services

• Robust Employee Assistance Program (EAP) with mental health services

• Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.