Position Overview:

The Director of Client Delivery is a senior leadership role responsible for overseeing the end-to-end delivery of enterprise software solutions across large-scale government and commercial healthcare contracts, often exceeding $100M+ in total value. This role demands a highly organized, technically conversant, and strategically oriented leader who can manage cross-functional teams, ensure contractual delivery, and interface directly with senior customer executives to align technical execution with business goals.

This individual will lead multi-disciplinary delivery teams across engineering, quality assurance, product, and implementation functions. A deep understanding of Agile/Scrum methodologies, State Medicaid systems, population health programs, and enterprise data architecture is essential.

Key Responsibilities:

Program Oversight & Delivery Excellence

• Drive the successful delivery of enterprise healthcare platforms and services within contractual scope, budget, and timeline.
• Oversee planning, execution, risk mitigation, and stakeholder communication for $100M+ software delivery engagements.
• Ensure all contract deliverables, performance metrics, and service level agreements (SLAs) are met or exceeded.

Stakeholder & Executive Engagement

• Act as the primary delivery liaison to state and payer executives, technology leaders, and operational stakeholders.
• Communicate delivery progress, risks, mitigation plans, and strategic alignment to customer and internal executives.
• Lead executive Steering Committee sessions, providing thought leadership and delivery transparency.

Team Leadership & Organizational Management

• Manage and mentor a diverse team of software engineers, QA analysts, product owners, and delivery managers.
• Foster a culture of accountability, collaboration, and continuous improvement across globally distributed teams.
• Recruit, onboard, and retain high-performing team members while enabling professional growth and career progression.

Agile Delivery & Operational Execution

• Establish and scale Agile delivery practices (Scrum, SAFe, or hybrid) across multiple product lines and teams.
• Ensure cross-functional alignment between Product Management, Engineering, QA, DevOps, and Implementation teams.
• Track delivery KPIs such as velocity, sprint/release burndown, defect resolution time, and system uptime.

Technology & Architecture Oversight

• Provide technical guidance and architectural insight across platforms involving:
• ETL pipelines, data ingestion, and real-time processing
• Modular SaaS components, APIs, and FHIR/HIPAA-compliant data models
• System integration, reporting dashboards, and workflow orchestration
• Work closely with enterprise architects and solution designers to ensure scalable and supportable system architecture.

Quality Assurance & Compliance

• Ensure robust quality engineering practices, including test automation, performance testing, and UAT coordination.
• Monitor compliance with CMS, HIPAA, and other state/federal regulatory frameworks.

Required Qualifications:

• 10+ years of experience in software client delivery, at least 5 years in a senior leadership role
• Proven experience delivering technology solutions for State Medicaid, commercial health plans, or population health management
• Demonstrated success in managing contracts exceeding $100M in value
• Strong understanding of software development lifecycle (SDLC), Agile/Scrum/SAFe frameworks
• Working knowledge of ETL, data integration, API design, clinical data standards, and basic system architecture
• Experience managing large cross-functional teams (50+), including distributed and offshore resources
• Exceptional communication and stakeholder management skills, including direct interface with C-level and government executives
• Strong analytical, problem-solving, and strategic thinking capabilities