About Ascent

Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction.

Our Guiding Principles

At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved.

What You’ll Do

The Provider Development Analyst is responsible for sourcing, qualifying, developing, and managing transportation providers to support transportation service offerings across ground expedite, truckload, air freight, charter, and cross-border operations. This role ensures providers meet company and customer performance, compliance, and service standards while supporting strategic capacity initiatives.

The ideal candidate thrives in a fast-paced environment, operates with urgency, and uses data to drive performance accountability.

Provider Qualification & Onboarding

• Identify, qualify, and onboard new providers to ensure compliance with company, regulatory, and customer requirements.
• Validate insurance, safety scores, authority, operational capabilities, and contractual documentation.
• Maintain accurate and up-to-date provider records within internal systems.

Compliance & File Management

• Audit provider files to ensure ongoing compliance with safety, insurance, and customer-specific requirements.
• Update and maintain electronic documentation and certifications.
• Remove or escalate non-compliant providers in accordance with established procedures.

Performance Monitoring & Reporting

• Monitor provider performance metrics including on-time delivery, turnbacks, service failures, claims, and responsiveness.
• Generate and analyze performance reports to identify trends and improvement opportunities.
• Support corrective action plans when service standards are not met.
• Assist with reporting for ISO and other quality initiatives.

Provider Engagement & Development

• Communicate service expectations, safety requirements, and procedural updates to providers.
• Participate in provider performance discussions and recurring reviews.
• Support carrier conferences and customer-facing meetings as needed.

Operational Support

• Resolve provider-related service issues in a timely and professional manner.
• Assist in securing capacity for charter or expedited shipments during peak demand.
• Collaborate cross-functionally with Operations, Sales/KAMs, and Leadership to align provider capabilities with customer needs.
• Support strategic initiatives including system enhancements and market expansion efforts.

Additional Expectations

• Flexible availability including occasional evenings or weekends based on business needs.
• Other duties as assigned.

What You’ll Bring

• Minimum 2 years related experience in carrier management, logistics operations, premium transportation, or related field.

Technical & Analytical Skills

• Strong analytical skills with ability to interpret and act on performance data.
• Proficiency in reporting tools and transportation management systems.
• Ability to calculate percentages, rates, margins, and cost impacts.
• Working knowledge of transportation modes (expedite, truckload, charter, air, cross-border) preferred.

Communication & Professional Skills

• Strong written and verbal communication skills.
• Ability to communicate clearly and professionally with transportation providers.
• Strong organizational and documentation skills.
• Effective conflict resolution skills.

Problem Solving & Adaptability

• Ability to manage multiple priorities in a fast-paced, time-sensitive environment.
• Demonstrates urgency and sound judgment when resolving service disruptions.
• Maintains composure and professionalism during high-pressure situations.

Ascent’s Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay

Additional Considerations

• Noise level is quiet to moderated with exposure to office machines, phones, faxes, computers, and copiers. The employee is occasionally exposed to fumes or airborne particles.