Sales Support Project Specialist

Who We Are

AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and the reduction of Afib-related complications. AtriCure’s Isolator® Synergy™ Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure’s AtriClip® Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCure’s Hybrid AF™ Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure’s cryoICE cryoSPHERE® probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on Twitter @AtriCure.

We foster a culture of inclusion by embracing diverse experiences and individuals where everyone’s authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.

This role is a hybrid position (3 days in office in Mason, OH and 2 days remote).

What You Can Expect to do Day to Day 

• Conduct and oversee training content development for new hire training
• Develop team training materials including but not limited to: labs, e-learning, testing materials, Quick Start Guides, supporting documentation
• Creating and editing SOPs
• Cross functional liaison and project manager
• If needed, assist in managing demo inventory for field reps including maintaining inventory levels, obtaining necessary approvals, and submitting required paperwork
• Lead all projects as designated by Director or Manager of Sales Support.  These could include but not limited to new product launches, UPEs, obsoletes and discontinuances.
• Reports as they pertain to projects.  Some may be short term, others may be ongoing
• Develop, follow and demonstrate a process that provides the full life cycle of a project
• Be able to identify gaps to a project that could hinder or delay its completion
• Have experience in working with departmental partners effectively, internal and external
• Database management in Sharepoint, uploading meeting notes and updates for the team
• Identify areas of opportunity for process improvements within Sales Support

What You Bring 

• High school diploma required
• Minimum of five (5) years of prior customer service, accounting, data management, project or related experience
• High motivation to initiate, lead and communicate project status, inquiries and shows strong ability to lead projects
• High level of accuracy with documentation procedures
• Ability to multi-task priorities, communicate effectively and remain organized
• Advanced knowledge of PC based computers and Microsoft Office
• Advanced knowledge of ERP system
• Effective utilization of sales’ concepts, practices, and procedures
• Relies on experience and judgement to plan and accomplish goals
• Proven team leadership capabilities
• Problem solving – able to discern the proper course of action and follow through to completion
• Professional interactions with customers and employees
• Ability to learn new skills, and acquire information
• Proven track record of account ownership via problem solving, accurate documentation management, excellent customer service, and attention to detail
• Account ownership as evidenced through a proven track record of problem solving, accurate documentation management, excellent customer service, and attention to detail
• Ability to work well in a fast-paced team environment and manage multiple tasks with continually changing priorities
• Project Management experience in Sales Support and/or Customer Service environments
• Ability to work independently with limited direct supervision

Preferred Qualifications:

• Bachelor’s degree or demonstrated equivalent combination of education, training and experience

• Knowledge of content development for training and uploading to a LMS, not required but preferred.

Other Requirements:

• Ability to regularly walk, sit, or stand as needed
• Ability to occasionally bend and push/pull as needed
• Ability to pass pre-employment drug screen and background check

What We Offer in Return

• Competitive Salary
• Health care (medical, dental, vision, health savings account) and wellness programs (onsite fitness center or gym discounts) 
• 401K retirement savings plus match  
• Volunteer Time Off (VTO): We encourage your community and philanthropic involvement 
• Extended Parental Leave  
• Discounted Employee Stock Purchase Program 
• Tuition Reimbursement 

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AtriCure has a variety of benefits available for US based employees and their families.  Examples include Medical & Dental beginning day 1 of employment, 401K plus match, 20 days of paid Parental Leave, in addition to maternity leave, for new moms and dads, Volunteer Time off, Pet Insurance, and more.   Corporate-based employees also have full access to our on-site fitness center and cafeteria.  To see a complete list of our benefits, please visit our careers website: https://www.atricure.com/benefits AtriCure participates in the federal E-Verify program to confirm the identity of and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here https://www.e-verify.gov/ AtriCure is an Equal Employment Opportunity/Affirmative Action employer and provides Drug Free Workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national or ethnic origin, age, protected veteran status, status as an individual with disability, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law(s).