Client Services Consultant

Location: Remote (U.S.)

About Axuall
Axuall is a workforce intelligence company built on top of a national real-time practitioner data network. Our solutions empower healthcare systems, staffing firms, telehealth organizations, and health plans to dramatically reduce onboarding and enrollment time while providing powerful insights for workforce planning, analytics, and reporting. In 2023, Axuall closed its Series B round of financing, bringing total capital raised to over $41 million. Our investors include over two dozen of the nation’s leading healthcare organizations who understand the urgent need to streamline clinician onboarding and maximize clinical capacity.

About the Role
We are seeking a Client Services Consultant to support the successful implementation and adoption of Axuall’s Confirm product. The ideal candidate is a skilled Implementation Manager with experience configuring, deploying, and implementing software and data solutions while leading enterprise customers through change to achieve adoption at scale. You’ll manage the full customer lifecycle—from kickoff and configuration to training, post-launch support, and continuous improvement—ensuring credentialing teams realize ROI and are positioned for expansion success.

What You’ll Do
Implementation & Adoption

• Lead clients through the full lifecycle—from kickoff and implementation to post-launch and continuous improvement—ensuring successful configuration, deployment, and adoption for the Confirm solution (with potential to support other Axuall products as needed).
• Partner with healthcare systems and staffing organizations to configure and launch Axuall solutions, aligning implementation activities with client goals.
• Create and deliver tailored onboarding and training experiences that ensure high adoption and satisfaction.
• Monitor usage and adoption to ensure the client is on track to achieve stated ROI goals.
• Support change management by building adoption strategies, addressing resistance, and cultivating client champions.
• Identify and mitigate risks to implementation success early and effectively.

Client Enablement & Scaling

• Develop a comprehensive training curriculum and onboarding toolkit for the product to ensure consistency and scalability across implementations.
• Enable internal Axuall team members to support and scale the implementation model through training, documentation, and shared best practices.
• Lead change management efforts to drive adoption of new workflows, tools, and practices across internal teams and client organizations.
• Document client workflows, success stories, and pain points to inform ongoing process improvement and product evolution.
• Partner with Sales and Customer Success to support client expansion opportunities by providing data, insights, and success stories that demonstrate ROI and measurable value.

Process & Continuous Improvement

• Act as a trusted advisor to healthcare sourcing, recruiting, and credentialing teams, leveraging industry knowledge to guide best practices and workflow optimization.
• Partner with Product and Engineering to provide real-world feedback and suggest enhancements that improve usability and scalability.
• Continuously assess and optimize implementation, onboarding, and support processes to drive adoption, satisfaction, and measurable outcomes.
• Maintain ongoing communication and governance cadence with customers (e.g., monthly/quarterly reviews) to ensure alignment on goals and performance.
• Manage service requests and escalations, ensuring timely resolution and proactive follow-up.
• Provide performance reports, metrics, and insights on utilization, adoption, and outcomes to internal and external stakeholders.
• Collaborate cross-functionally with Customer Success, Sales, and other teams to ensure a seamless customer lifecycle experience.

What You'll Bring

• 5+ years in healthcare technology (software implementation, client training, or customer success) with healthcare recruiting or credentialing experience; hospital/provider credentialing and/or recruiting/sourcing is a strong plus.
• Excellent solutioning skills, consulting closely with clients to map out workflows and leveraging Axuall’s products to solve their needs.
• Proven project management experience, including planning, coordinating, and executing complex, cross-functional initiatives that deliver measurable outcomes.
• Excellent communication skills—able to translate complex product features into clear, actionable guidance for clients.
• Experience creating scalable training materials and onboarding programs.
• Confidence in navigating ambiguity and helping bring structure to new processes.
• Comfort working independently, with a bias for action and accountability.

What You'll Get From Us

We offer a wide range of benefits for our team including:

• Comprehensive Health Insurance
• 401(k) with Employer Match
• Wellness Stipend
• Professional Development Reimbursement
• Work From Home Stipend
• Remote Work Flexibility
• Unlimited PTO
• Paid parental leave

In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day.

Equal Employment Opportunity & Pay Equity Commitment
Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors.

Interview Path
1. Talent Acquisition Interview
2. Hiring Manager Interview
3. Team Interviews
4. Executive Interview
5. Reference Calls
6. Hiring Decision

This role may be performed from any U.S. jurisdiction in which Axuall is registered to do business. Please note that certain localities may impose additional employment requirements that will be addressed during the hiring process. Please also note that we are currently unable to sponsor visas. While this role is remote-first, we require employees to attend an in-person orientation at our headquarters in Cleveland, Ohio. There may also be occasional instances where travel to our HQ is needed.