About Bark

Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other.

Our cutting-edge technology ensures that you can always find the best professional for any job. With a talented team of over 270 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way.

This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023.

As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry.

About the Role

We are seeking a proactive and detail-oriented Technical Services 1st Line Support Analyst to join our team.

The primary responsibilities include providing IT support to internal staff, ensuring timely and efficient resolution of technical issues. This role involves provisioning IT equipment and user accounts for new starters, managing access to business applications, and maintaining precise stock control of IT equipment.

Additionally, the analyst will focus on enhancing the quality of support by improving processes, leveraging automation, and introducing new technologies.

The ideal candidate will possess demonstrable experience with strong problem-solving skills, and a commitment to delivering exceptional service. Our Technical Services team is at the core of supporting sustainable growth, helping our teams to achieve our vision. With this in mind we are looking for someone who has a true passion and drive for technology, someone that is looking for autonomy to deliver effective and efficient problem solving is key to success.

Responsibilities

• IT Support: Provide timely and efficient IT support to internal staff, resolving technical issues related to hardware, software, and network systems.

• Provisioning and Onboarding: Provision IT equipment and user accounts for new starters, ensuring smooth onboarding processes.

• Access Management: Manage access to business applications, ensuring that users have the necessary permissions and access rights.

• Stock Control: Maintain precise stock control of IT equipment, ensuring inventory is accurate and up-to-date.

• Process Improvement: Focus on enhancing the quality of support by improving processes, leveraging automation, and introducing new technologies.

• User Training: Provide basic training and support to users on IT systems and applications.

• Documentation: Maintain and update IT support documentation, including troubleshooting guides and user manuals.

• Escalation Management: Escalate complex issues to higher-level support teams or external vendors when necessary.

• Monitoring Systems: Monitor IT systems and networks to identify and resolve issues proactively.

• Customer Service: Deliver exceptional service and support to all internal users, ensuring a positive experience with the IT department.

Required Skills and Experience

• Technical Proficiency: Demonstrable experience in providing IT support, with strong problem-solving skills related to hardware, software, and network issues.

• Customer Service: Commitment to delivering exceptional service, with excellent communication and interpersonal skills.

• Organisational Skills: Strong attention to detail with the ability to manage and prioritise multiple tasks effectively.

• Process Improvement: Experience in improving support processes and leveraging automation to enhance service quality.

• Technical Knowledge: Familiarity with provisioning IT equipment, user accounts, and managing access to business applications.

• Documentation Skills: Ability to maintain and update comprehensive IT support documentation.

• Autonomy: Ability to work independently and take ownership of tasks, with a proactive approach to problem-solving.

• Team Collaboration: Experience working collaboratively within a technical services team, supporting team goals and objectives.

• Adaptability: An aptitude for learning and utilising new technologies to improve IT support services.

• Professional Development: Driven and ambitious, with a true passion and drive for technology and continuous professional growth.

Perks and Benefits

• Share options in a rapidly growing company whose founders have a proven track record and are Private Equity backed
• Flexible working policy with a central office in London
• Private health insurance run by Aviva including dental cover
• Personal annual L&D Budgets with £1,000 to spend on your development
• Enhanced Gympass membership for all employees with access to mental health courses and fitness classes
• Fully stocked kitchen and monthly lunches
• Financial advisor
• Cycle to work scheme
  
• Regular wellness weeks with industry leading talks through to massages in the office
• Being at the forefront of an industry with new and exciting problems to solve

Interview Process

• Screening Call with Talent Partner (30 mins)
• 1st Stage - Hiring Manager Stage (45 mins)
• 2nd Stage - Technical Task (45 mins in person)
• 3rd Stage - Values interview (30 mins)

Diversity Statement

At Bark, we are a platform for people, revolutionising the way professionals and individuals connect since 2014. Our culture is defined by excitement, ambition, and a commitment to raising the bar. We value diversity, equity, inclusion, and belonging (DEIB) and are dedicated to embedding these principles into everything we do. We are committed to fostering an inclusive environment where everyone can thrive, and our focus is on hiring, retaining and developing a globally diverse workforce that is passionate about excelling our platform and supporting our customers succeed. Be part of our dynamic team, where bold ideas thrive, and create a future worth shouting about.

Locations

London

Remote status

Hybrid Remote

Already working at Bark?

Let’s recruit together and find your next colleague.