As an IT Systems Support Engineer, you are a chief system administrator of Bold Penguin’s employee technology portfolio. You apply broad technical knowledge and big-picture, lateral thinking skills to identify and implement the right technology solutions to enable productivity for our employees, contractors, and external collaborators.

WHAT YOU'LL DO

You’ll provide technical and administrative support for a broad portfolio of Software-as-a-Service (SaaS) apps and platforms used internally by employees, contractors, and external collaborators.
You’ll be the system administrator and architect for platforms supporting core internal IT processes including mobile device management (RMM / MDM), identity and access management (IAM), and our collaboration suite including email, web chat, and video calling.
You’ll identify and capitalize on opportunities to solve problems with code, leveraging APIs, webhooks, and automation platforms like Zapier and Okta Workflows to integrate SaaS platforms seamlessly and automate processes for IT and internal business teams.
You’ll provide Tier 2 support as a subject matter expert for issues escalated from the IT helpdesk.
You’ll collaborate with software developers and engineering leadership to support integrations between the employee technology stack and Bold Penguin’s internally developed and customer-facing applications.
You’ll consult with IT and business leadership to design, implement, and validate best practices around user lifecycle and IAM, end user device management (RMM / MDM), and data loss prevention (DLP) throughout the organization.
You’ll shadow and serve as backup for the Manager of Employee Technology as the principal owner of all end user productivity platforms within Bold Penguin.
Contribute to special projects, process improvement initiatives, and other duties as assigned to support evolving business needs

Requirements

YOUR LOCATION
This position is hybrid, with expectations of being local to our Dublin, Ohio office.

SKILLS & QUALIFICATIONS

6+ years of combined education and industry experience, including any of the below
Associate’s or Bachelor's degree in computer science, IT information systems, computer network systems administration, business technology management, cybersecurity, or a similar field
Vocational programs, career training, or industry certifications in an IT-related field (CompTIA A+, Network+, Security+, Cisco CCST/CCNA, AWS, GCP, Microsoft Certified Administrator, etc)
Career experience in relevant roles
Experience supporting hardware and relevant management platforms for Windows and macOS endpoints (Intune, Windows Autopilot, NinjaOne, Apple Business Manager)
Experience administering contact center/UCaaS platforms (Genesys Cloud, Twilio Flex, etc)
Experience deploying and administering SaaS productivity platforms (Google Workspace, Microsoft 365, SharePoint), collaboration (Zoom, Slack Enterprise) and line of business apps.
Experience managing cloud identity and access management platforms (Okta, Microsoft Entra), implementing and troubleshooting single-sign-on technology including SAML 2.0 and OpenID, and designing role-based access control (RBAC) schemes
Experience working with APIs, webhooks, and automation and workflow platforms (Zapier, Power Automate). Scripting experience in PowerShell and bash / ShellScript on macOS and Linux.
Specific experience with any of the below applications or platforms is a plus: Genesys Cloud, Agiloft CLM, Okta Workforce Identity Engine.

PHYSICAL REQUIREMENTS

Must be able to sit/stand/walk for prolonged periods of time, (up to 8 hours per day) at a desk working on a computer.
Must be able to use standard office equipment for extended periods of time, including but not limited to, a mouse, keyboard, phone and video conferencing.

Summary

Bold Penguin is the premier digital broker for commercial insurance. Their technology expands top-of-funnel demand and increases yield for enterprise partners. Through digital distribution, wholesale capabilities, and AI-driven insights, they transform the lifecycle of both simple and complex risks, from prospecting to placement.

Benefits

We offer competitive compensation and progressive benefits that include:

Medical, Dental, and Vision
Flexible PTO Policy
401(k) with a company match
Employee Assistance Program
Parental Leave
Disability and Life Benefits

Stay connected to the Glacier. We have great SLACK channels for work and play. We also like to video conference and hold all-hands "Waddles" regularly.

Penguin bling. Like swag themed after a certain Antarctic bird? Just. You. Wait.

Bold Penguin believes in inclusion. That’s why we’re proud to be an equal opportunity employer that considers all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To learn more about our results-focused culture and employee-focused perks, read more on our careers page.

Apply now

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