CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

We are seeking a dynamic and experienced Manager of Professional Services to lead our cloud-focused services team. This role is ideal for a strategic thinker with a strong technical foundation in cloud technologies, exceptional leadership skills, and a passion for driving operational excellence. You will be responsible for managing a high-performing team, optimizing service delivery processes, and serving as a thought leader both internally and externally.

Key Responsibilities

• Team Leadership & Development

• Lead, mentor, and grow a team of cloud consultants, architects, and project managers.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Manage resource allocation and team capacity planning to ensure successful project delivery.

• Service Delivery & Process Optimization

• Oversee the end-to-end delivery of cloud professional services engagements.

• Continuously improve delivery methodologies, tools, and processes to enhance efficiency and client satisfaction.

• Implement and track KPIs to measure team performance and project outcomes.

• Monitor customer satisfaction (CSAT), Net Promoter Score (NPS), and retention tied to Professional Services impact.

• Lead the development of reusable assets, methodologies, and intellectual property to accelerate delivery and improve margins.

• Client Engagement & Strategic Planning

• Collaborate with sales and pre-sales teams to scope and estimate engagements and craft compelling Statements of Work (SOWs).

• Serve as a trusted advisor to clients, ensuring alignment between business goals and technical solutions.

• Drive customer success and long-term value through proactive engagement and strategic planning.

• Participate in key client presentations and executive briefings to influence decision-makers.

• Thought Leadership & Innovation

• Collaborate closely with Sales and Account Managers to develop and execute account growth strategies.

• Partner with cross-functional teams to shape and position new service offerings aligned with market demand.

• Contribute to the development of white papers, case studies, and best practices.

• Stay current with cloud trends and emerging technologies to inform service offerings and team development, with a special focus on AI assisted strategies

Qualifications

• 10+ years of experience in professional services, with at least 5 years in a leadership role.

• Strong understanding of cloud platforms (e.g., AWS, Azure, GCP) and related services.

• Proven experience writing and negotiating Statements of Work (SOWs).

• Demonstrated success in process improvement and operational excellence.

• Excellent communication, interpersonal, and stakeholder management skills.

Preferred Skills

• Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).

• Experience with ITIL, Agile, or other service delivery frameworks.

• Familiarity with tools such as Salesforce, Jira, or PSA platforms.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.