Description

Cerkl is seeking a detail-oriented and reliable Billing & Subscription Specialist to join our team on a full-time basis. In this role, you will support our finance and customer support operations by managing billing inquiries, generating invoices via QuickBooks Online (QBO), recording payments, and maintaining subscription records using our internal systems.

This is an ideal opportunity for someone who enjoys working with financial data, is highly organized, and wants a flexible full time role at a growing tech company focused on internal communications innovation.

Responsibilities and Expectations:

Customer Billing Support

• Respond to customer billing inquiries via email or our help desk system in a timely, courteous, and professional manner.
• Collaborate with internal teams (e.g., Sales, Customer Success) to resolve disputes or complex questions.

Invoicing & Payment Tracking

• Create and send customer invoices using QuickBooks Online (QBO) in alignment with contract terms.
• Record and reconcile payments received, ensuring accuracy and timeliness.
• Monitor overdue accounts and assist with light collections follow-up if needed.

Subscription Management

• Update and track customer subscription status using Cerkl’s internal subscription management tools.
• Work closely with the product and support teams to ensure alignment between billing status and service access.
• Flag anomalies or inconsistencies between subscription records and invoicing systems.

Documentation & Reporting

• Maintain accurate records of transactions and interactions for audit and reporting purposes.
• Assist with recurring and ad hoc financial reports related to billing and subscriptions.

Qualifications

• Experience with QuickBooks Online (QBO) or similar invoicing software is required.
• Prior experience in billing, accounts receivable, finance support, or customer service preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Comfort using both standard software tools (e.g., Google Workspace, Excel) and learning proprietary systems.
• High level of attention to detail and accuracy.
• Ability to handle sensitive financial information with confidentiality and professionalism.

Schedule:

• Full-Time
• Monday to Friday
• Work Location: Hybrid remote in Blue Ash, OH 45242

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Blue Ash, OH 45242