As a Solution Delivery Manager – Supply Chain, lead the successful delivery of our analytics and AI-powered solutions across the supply chain and manufacturing sectors. This role bridges supply chain expertise, data-savvy solutioning, and project leadership—managing the customer experience from kickoff through deployment, while ensuring value realization and long-term success. If you thrive at the intersection of strategic consulting, hands-on data work, and project ownership, this is the role for you.

Key Responsibilities

Solution Design & Delivery

• Partner with customers to design and deliver tailored supply chain insights and reporting solutions
• Lead project conversations and translate business needs into design and solution configurations
• Recommend and apply supply chain best practices across planning, procurement, inventory, logistics, and forecasting

Project Ownership

• Own end-to-end delivery of multiple customer implementations, including kick-off, timeline, budget, and resource coordination
• Monitor progress against milestones, manage scope changes, and maintain accountability across internal and customer teams
• Facilitate project documentation and alignment with cross-functional stakeholders (CX, Product, Engineering)

Technical Collaboration

• Work closely with Professional services Engineers and Product teams to ensure smooth data integration and configuration
• Understand data models and identify issues with data structure, integrity, and accuracy
• Assist with data validation and QA throughout implementation and go-live

Customer Relationship Management

• Serve as the primary point of contact throughout the implementation lifecycle
• Build trusted relationships through transparency, regular communication, and strategic guidance
• Manage expectations, resolve conflicts, and ensure customer satisfaction and engagement

Continuous Improvement

• Contribute to internal playbooks, templates, and SOPs to improve delivery repeatability
• Identify customer feedback and pain points to suggest product improvements and implementation optimizations

Key Skills & Competencies

• Growth + CX + Curious Mindset
• Strong understanding of supply chain operations (planning, sourcing, inventory, logistics, forecasting)
• Proven experience managing complex projects with multiple stakeholders and deliverables
• Technical fluency and comfort working with data models, databases, or BI platforms
• Excellent verbal and written communication and stakeholder management skills
• Organized, detail-oriented, and proactive in solving challenges and driving alignment
• Collaborative and customer-centric mindset with the ability to thrive in a fast-paced environment
• Aligned with ConverSight’s values of Collaborative, Committed, Creative, and Customer-Focused.

Education & Experience

• Bachelor’s degree in Supply Chain Management, Industrial Engineering, Operations, Business, or related field (Master’s a plus)
• 5+ years of experience in a supply chain, logistics, or operations consulting role
• 3+ years of experience managing customer-facing SaaS or technology implementation projects
• Experience with ERP systems (e.g., Fishbowl, Acumatica, NetSuite) or BI tools is a plus
• Familiarity with project management tools (e.g., Asana, Jira, Monday.com)