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• Employee Experience Program Lead

• Indefinite
• Full time
• 70130, New Orleans , LA, United States

Employee Experience Program Lead

About Copado: Copado is the #1 DevOps Platform for Salesforce and the Cloud. We harness the power of native CI/CD and Robotic Testing to drive digital transformation for 1,000+ of the most innovative brands on the planet — from Coca-Cola to eBay to Volkswagen. Our low-code platform unites non-technical admins and pro-code developers on the same system and empowers enterprises to scale end-to-end software delivery across multi-cloud environments. The impact on your business? 20X faster releases, 94% fewer production bugs and 46% more Salesforce ROI. The impact on your team? No more late nights, weekend war rooms or stressful release days.

Reports To: Sr Manager, Global People Experience

Summary: The Employee Experience Program Lead strategically develops and implements internal communication and learning & development programs to enhance employee experience and drive company goals. This role also supports People Operations through operational tasks, employee/manager assistance, and business partnering activities, with a focus on leveraging AI to optimize employee engagement and learning.

Responsibilities:

• Learning & Development:
• • Collaborate with departments to identify training and development needs, utilizing AI to analyze skill gaps and suggest relevant, personalized learning pathways.
  • Design, develop, and deliver innovative learning experiences, integrating AI for adaptive learning, interactive content, and knowledge assessment.
  • Oversee learning management systems (LMS), leveraging AI for data analysis, reporting, and program recommendations.
  • Champion a culture of continuous learning and development, utilizing AI to recommend resources and opportunities aligned with individual goals and company objectives.
  • Facilitate New Hire Orientation and other training sessions.

• Internal Communications:
• • Develop and execute a comprehensive internal communications strategy, utilizing AI-powered tools to enhance reach, engagement, and personalization.
  • Lead the creation and distribution of compelling content across various channels, incorporating AI for content generation, optimization, and sentiment analysis.
  • Manage and evolve internal communication channels and platforms, integrating AI-driven analytics to track and measure effectiveness.
  • Strategically plan and execute internal events and activities, harnessing AI to streamline logistics, gather feedback, and personalize experiences.
• Employee & Manager Support:
• Respond to and assist employees and managers with day-to-day administrative tasks and inquiries related to HR and learning programs.
• Help bridge operational needs with strategic People Experience initiatives.
• Support People Experience Partners by coordinating program logistics, templates, and reports that help scale strategic people initiatives across departments
• Entry-Level Business Partnering & Operations:
• Run and analyze reports related to learning and engagement metrics.
• Assist with the coordination of various People Experience programs and initiatives.
• Contribute to entry-level business partnering activities by providing data and insights to support team needs.
• Contribute to People Experience Partner initiatives by providing data, process support, and operational insights.
• AI Integration and Innovation:
• Stay at the forefront of AI technologies and trends relevant to internal communications and learning & development.
• Identify opportunities to leverage AI to improve efficiency, effectiveness, and personalization of employee engagement initiatives.
• Collaborate with IT and other stakeholders to implement and optimize AI-driven tools and platforms.
• Workplace Engagement & Company Events:
• Develop and implement strategies to foster a positive and inclusive workplace culture, driving employee engagement and morale.
• Plan, organize, and execute company-wide events (e.g., town halls, team-building activities, celebrations), leveraging AI tools for logistics and participant experience optimization.
• Manage employee recognition programs and initiatives to celebrate achievements and reinforce company values.
• Gather and analyze feedback on engagement initiatives to continuously improve programs and activities.
• Collaborate with workplace management teams to ensure a productive and positive work environment.
• Assist with the communication and implementation of workplace policies and procedures.
• Support initiatives related to employee well-being and office culture.

• Cross-Functional People Support
• Collaborate with People Experience Partners and other People team members to streamline delivery of performance review cycles, engagement initiatives, and learning rollouts.
• Additional Responsibilities:
• Collaborate with HR team members and other departments to ensure alignment on communication and learning initiatives.
• Contribute to the development and maintenance of the company's employer brand.

Qualifications:

• Bachelor's degree in Communications, Human Resources, Business Administration, or a related experience preferred.
• 5+ years of progressive experience in learning & development, internal communications, or a related HR function, with demonstrated success in leveraging technology to enhance employee engagement.
• Experience providing administrative support and responding to employee/manager inquiries.
• Proven track record of implementing and managing AI-driven tools and platforms in a professional setting (preferred).
• Exceptional written and verbal communication skills.
• Strong strategic planning, project management, and analytical skills.
• Proficiency in various communication and learning technologies.
• Experience with learning management systems (LMS) and e-learning platforms.
• Passion for fostering a positive and engaged workplace culture.
• Strong skills in running and interpreting data reports.

Additional Skills and Qualities:

• Strong leadership, interpersonal, and relationship-building skills.
• Ability to work independently and collaboratively.
• Adaptability and flexibility in a fast-paced environment.
• Data-driven and results-oriented approach.
• Resourceful
• Open-minded
• Resilient
• Agile
• Proactive
• Quick learner (with technology)
• Tech-savvy