Learning Management Systems Support Engineer

Dynatrace is looking for a Learning Management Systems (LMS) Support Engineer for the LMS Operations team. As a Learning Management Systems Support Engineer, you’ll play a crucial role in ensuring the smooth operation and effective utilization of the organization’s learning management system. Your responsibilities will span from technical administration to user support.

• Administer and manage cloud environments, ensuring high availability and performance.

• Develop, update, and maintain CloudFormation templates or similar deployment automation scripts to automate the provisioning and deployment of infrastructure.

• Oversee the administration of our Learning Management System (LMS), including user management, content delivery, and system updates.

• Troubleshoot and resolve issues related to cloud automation, using logs and observability tools to diagnose and rectify problems promptly.

• Troubleshoot and resolve issues related to interacting with the LMS system

• Transfer incoming support tickets to the appropriate teams

• Collaborate with LMS Engineering R&D to further drive end-user experience

• Utilize the observability platform (Dynatrace) for operational tasks

Preferred Qualifications:

• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified).

• Prior experience in a DevOps environment or DevOps Site Reliability.

• Knowledge of scripting languages such as Python, JavaScript, or Bash.

• Experience with SharePoint, Slack, and Zendesk or equivalent systems.

• Prior Experience with the Dynatrace Platform is a plus.

Travel Requirements

• 25% or less travel required

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

DOE, annual salary is $100K - $125K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Sign up to stay in touch and be up to date about new jobs at Dynatrace, get a glimpse in our culture and get to know our workplaces and Dynatracers.