Customer Success Manager

The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.

Role & Responsibilities

• Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization.

• Own renewal strategy and subsequent on time renewal of subscription(s)

• Build Dynatrace brand awareness and loyalty

• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items

• Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution

• Defend against the competition

• Collaborate on account activities with cross-functional account team

• Identify strategic, new business growth opportunities

• Leverage relationships to aid in the building of reference accounts/contacts

• Act as customer advocate and liaison to become a trusted advisor

• Travel as required

Minimum Requirements

• Bachelor’s degree or equivalent work experience

• 2-5+ years relevant experience in customer success, account management, or similar field

Preferred skills and experiences:

• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices

• Proven expertise working with the executive level in client environments, as well as with procurement and business owners

• Excellent verbal, written and interpersonal communication skills

• Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition

• Highly motivated, energetic and committed to getting results

• Ability to develop strong relationships with the user/customer/internal communities

• Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.

Compensation and rewards:

• The salary range for this role is $ 90,000-100,000. When determining your salary, we consider your experience, skills, education, and work location.

• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.

• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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