Technical Support Engineer II

Your role at Dynatrace

As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true “technologist”.

• Troubleshooting is your passion

• Enterprise application support experience

• You are fascinated by technical challenges and think outside the box

• Enjoy being creative and show a high-energy with a passion for winning

• Strong communication and presentation skills

• Self-motivated with a strong work ethic

• Hands-on team player and proactive person of action

• Passion for exchanging knowledge with other colleagues and suggesting product improvements

What will help you succeed

Minimum Requirements

• 1+ years of related technical work experience supporting container workloads (ex. Kubernetes, Openshift, Docker, etc.)

• Bachelor’s degree or relevant technical related experience or training

• Experience working with SaaS applications and infrastructure

Preferred Requirements

• 3+ years of related technical work experience supporting Kubernetes applications

• Experience with software support and troubleshooting

• Knowledge of Operators and Deployments, Pod-to-Pod Networking, and Kubernetes Architecture

• Experience of utilizing Helm to deploy container-based applications

• Exposure to Java, .NET Development, or other programming languages

• Relevant industry certification with a focus on container technology (ex. Certified Kubernetes Administrator, Docker Certified Associate, etc.)

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.
• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

Dynatrace is uniquely positioned to help our customers understand their business like never before. We provide end-to-end visibility across infrastructure, from cloud to on-prem, in a fully unified platform so they can see beyond scale and complexity. Our Al-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.