Learning Facilitator

Are you passionate about delivering engaging product learning sessions that make a real impact? Do you get energized when leading interactive workshops that help customers master their tech and achieve their business objectives? Do you thrive when creating inclusive and motivating learning experiences and human-centered activities? Is seeing people’s confidence flourish in their ability to administer their tech rewarding to you? Are you excited to showcase your dynamic personality and adaptive training style at work every day while interacting with customers?

If you’re ready to create innovative and inspiring product learning programs, you should read further!

At Employ we’re building the future of recruiting. Our technology helps thousands of companies around the world power their talent acquisition strategies and connects job seekers to their next career opportunity. We are seeking a Learning Facilitator to create and deliver virtual and in person product training for customers. As the Learning Facilitator, you will translate product learning into dynamic and engaging sessions that enhance our customers’ ability to independently administer their Employ solutions with confidence, ultimately driving case deflection, product adoption, customer retention and account growth. This position reports to the Senior Manager, Customer and Product Learning.

What You’ll Be Doing:

Program Development and Facilitation

• Develop lesson plans and agendas in alignment with specific learning outcomes
• Design, build, and deliver virtual product training sessions and in person workshops that cater to diverse customer learning needs
• Incorporate meaningful and impactful learning activities, discussions and training materials that enhance learning retention, build learner confidence, and maximize application of the product
• Collect and analyze learner feedback to measure the effectiveness of programs, and to make continuous improvements to training content and delivery methods
• Create thorough facilitator guides
• Conduct targeted discovery and needs analysis
• Plan on-site training workshops, inclusive of logistics and communications
• Travel up to 30% to deliver in person training at Employ offices or customer locations

System Administration and Reporting

• Maintain a training calendar to track sessions and attendance, and create and manage available sessions within the Learning Management System (LMS)
• Collaborate with data and analytics team to track key metrics and monitor program effectiveness
• Calculate and report training costs to stakeholders

Product and Industry Knowledge

• Utilize a beginner’s mindset as you learn the product, inclusive of ongoing product enhancements, to anticipate customer questions and identify training gaps and opportunities
• Stay up to date with industry trends, best practices, and training methodologies
• Collaborate closely with team members, subject matter experts and cross-functional teams to ensure learning content is aligned to product launches, releases, delivery strategy, and critical customer success initiatives

What You’ll Bring:

• Proven experience delivering virtual and in-person training sessions, facilitating workshops, consulting, or a similar customer-facing role
• Exceptional presentation, facilitation and communication skills, with the ability to adjust style and pace in order to meet the needs of diverse audiences
• Excellent time management and organizational skills
• Enthusiasm, curiosity, and a relentlessly positive attitude
• Software/SaaS experience, ideally with Employ’s technology solutions
• Experience conducting thorough needs analysis and establishing feedback channels
• BA in a relevant field (e.g. Education, Human Resources, Organizational Learning and Development) or equivalent work experience
• Familiarity with recruiting industry trends and talent acquisition best practices a plus