Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.

Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.

The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.

It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Role Responsibilities:

Researchers at Fetch must be…

Endlessly curious. You never stop at the first answer. You ask "why" until you find the insight nobody else was looking for, and you stay current on evolving methods and tools because the craft never stops moving.
Expert collaborators. You are equally comfortable presenting to executives as you are running a synthesis session with a junior designer.
Master storytellers. You know that stories drive decisions. Your reports, presentations, and workshops make people feel the experiences of the user, not just understand them.
Big picture thinkers. You triangulate quantitative and qualitative data, connect findings across projects, and tie individual insights to broader business strategy. You see the patterns no single study would surface.
Resourceful. You thrive in ambiguity and match rigor to the decision. You can recruit your own participants, and spin up your own surveys.
Risk-takers. You're willing to challenge assumptions — including leadership's — and you'd rather surface an uncomfortable truth early than validate a bad idea late.
AI-fluent. You're already using AI to amplify your research, and you have a real point of view on where it earns its keep and where human judgment is non-negotiable.
Team-players. Our secret sauce is our team dynamic; we don't have time for egos.

By month 3 you will be…

Embedded within your product area and intimately familiar with the Fetch app
Having spent meaningful time with Fetch users — through observed sessions, prior research review, or your own intro interviews
Building working relationships with key PMs, designers, marketing and data analytics partners across Growth, and a clear collaboration model with your two research teammates
Understanding Fetch's business goals, how Growth connects to the broader business, and what's already known from prior research
Fluent in the Growth team's existing behavioral data: what's tracked, what dashboards exist, and what data is available to triangulate qualitative findings against
Having delivered your first Growth research study end-to-end, with findings that helped move a real decision forward
Identifying the highest-leverage research opportunities within Growth and developing an initial roadmap that reflects them

By month 6 you will be…

Owning the research strategy for your product area
Identifying through-lines across acquisition, activation, retention, resurrection, and referrals — connecting findings that no single project would surface
Influencing both project-level decisions and roadmap-level priorities
Mentoring designers and PMs to run their own evaluative research with the right guardrails

By year 1 you will be…

Recognized as a strategic thought partner by leadership and Fetch executives
Shaping how Fetch thinks about its users across the full Growth funnel
Having shipped foundational research that demonstrably changed product direction or business strategy
Helping define what great looks like for a growing research function: contributing to standards, repository, and shared practices

Minimum Requirements:

8+ years of industry UX research experience, with demonstrated impact at a strategic level
Mixed-methods fluency: you've independently led both qualitative studies (interviews, usability testing, diary studies, concept testing) and quantitative studies (Maxdiff, behavioral data analysis, using inferential statistics, benchmarking studies)
Hands-on experience with statistical analysis tools (R, SPSS, Python, or equivalent) and survey platforms (Qualtrics or equivalent) — comfortable running your own analysis without depending on a data analyst
Comfortable owning your own research operations end-to-end: participant recruitment, survey setup, scheduling, etc.
Active, demonstrable use of AI in your research workflow, with a clear perspective on where it helps and where it doesn't

Preferred Requirements:

Prior Growth research experience
Experience communicating research to executive stakeholders
Experience democratizing research or building enablement programs for designers and PMs
Comfortable with working in fast-paced environments
Consumer mobile app, loyalty, or e-commerce experience
A background in psychology, anthropology, cognitive science, HCI, statistics, behavioral economics, quantitative social science, experimental psychology, or a related human-centered or quantitative field

Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is 207,403- $ 244,004. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
401k Match: Dollar-for-dollar match up to 4%.
Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
Continuing Education: Fetch provides ten thousand per year in education reimbursement.
Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.

Ready to apply?

Powered by

First name *

Last name *

Email *

LinkedIn URL *

Phone number *

Resume *

Click to upload or drag and drop here

Preferred Name

What are your pronouns?

Are you legally authorized to work in the U.S.? *

Yes

No

Will you now or in the future require sponsorship by our company to attain or maintain your employment eligibility (e.g. H-1B visa status)? *

Yes

No

Please review our Privacy Policy and acknowledge below: https://fetch.com/employee-privacy-policy *

Acknowledge/Confirm

Fetch Rewards uses technology tools with artificial intelligence capabilities to help our recruiting team review applications and manage the hiring process. These tools assist (but do not replace) our recruiters and hiring managers, who make all employment decisions. Your information will not be used in any solely automated hiring decision. You may contact talent@fetchrewards.com with questions or to request accommodations or opt-out of use of AI in processing your application. For full details on how we collect, use, and protect your personal information during the recruiting process, please review our Notice at Collection for Employees and Applicants https://fetch.com/employee-privacy-policy. *

I have read and understand the Fetch Rewards Notice at Collection for Employees and Applicants, including the section describing the use of AI-assisted tools in recruiting, and I consent to the processing of my personal information as described therein.

Portfolio submission. *

A portfolio showcasing recent work examples.

[Optional] If your portfolio requires a password please include here

Who is your current/most recent employer? *

Voluntary Self-Identification

To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.

Gender

Race

Race and ethnicity descriptions

Voluntary Self-Identification of Veteran Status

VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.

Veteran status descriptions

Disabled veteran

A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability

Recently separated veteran

A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service

Active duty wartime or campaign badge veteran

A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense

Armed Forces service medal veteran

A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).

Veteran status

By applying you agree to Gem's terms and privacy policy.

Save your info to apply to other roles faster & help employers reach you.

Req ID: R8197

Apply now

See more open positions at Fetch

Powered by Getro.com

Privacy policy Cookie policy