Preferred Locations: Dallas, TX; Cincinnati, OH; Other locations considered

Workplace type: (Hybrid)

Team: Engineering

Reports to: Sr. Director of Enterprise Accounts

WHO WE ARE

At FRAYT, we've built a fantastic culture both internally and externally. Our Core Values are Customer obsessed, Crave Innovation, Quality Driven, Transparent, Built on integrity, Collaborative & Intentional, and A team of Owners. Our Vision is to become the #1 customer-centric delivery platform.

FRAYT is a maturing startup with a digital platform that connects shippers directly to a driver network ("Uber" for delivery). We provide on-demand, last-mile delivery services, same-day, routes, hot-shots, LTL, middle-mile, and more. We are a true tech company serving the transportation industry and are focused on scaling our market presence and expanding our core products.

SUMMARY (OUR FUTURE CUSTOMER SUCCESS CHAMPION)

FRAYT is looking for a Customer Success Manager responsible for customer onboarding, retention, and growth across your account base. Reporting to the Senior Director of Enterprise Accounts, this position requires an experienced salesperson with a consultative and relational sales approach and a track record of successfully growing and onboarding clients. You must be passionate about building long-lasting customer relationships that promote retention. In this role, you will ultimately be responsible for your success within your portfolio, ensuring incremental growth in monthly recurring revenue, assisting with new logo acquisitions, and encouraging customer success while providing the best service experience possible for our customers.

RESPONSIBILITIES (HOW YOU WILL CONTRIBUTE)

• Communicate with clients to ensure that all of their needs are understood and addressed
• Build strong client relationships to retain and expand the existing business
• Increase overall user adoption of the product
• Collaborate with various internal departments to ensure that they fulfill all customer requests
• Resolve complaints and keep track of all processes that pertain to the client’s desires
• Act as the client’s advocate across the company to ensure their needs are met with a focus on improving the customer experience
• Monitor client behaviors to understand their evolving needs and watch for critical indicators to prevent lost customers

QUALIFICATIONS (WHAT YOU WILL BRING)

• 5+ years of selling, consulting, or account management experience with increasing levels of customer responsibility
• Experience in freight and logistics preferred
• Successful track record of consistently delivering against sales quotas
• Experience selling at varying levels up to and including VP and C level executives
• Strong interpersonal and presentation skills
• Outstanding verbal and written skills
• Problem-solving mindset with the ability to deliver results
• Willingness to travel (5%)
• Bachelor’s degree preferred

WHAT MAKES YOU AN EXTRA GOOD FIT

• Successful history growing new enterprise level accounts
• Startup experience growing an organization's revenue
• Supply chain or logistics business development

BENEFITS

As a growing startup, we are continually adding to our benefits offering at FRAYT. Along with a supportive, transparent, and rewarding work culture, we are proud to offer the following benefits:

• Health benefits (medical, dental, vision)
• 401K Plan
• Competitive Base salary + quarterly/annual incentives
• Employee Stock Options
• Hybrid, remote-first working model with bi-weekly team meetings
• Generous PTO
• Company Holidays (9/ year)
• Parental Leave
• Phone allowance

LIFE AT FRAYT

We know that having the right people with the right attitude and discipline is a big part of what makes us successful. Living our values is an important part of being successful in this role.

• We have a decentralized culture promoting individual and team ownership to solve problems, recognize trends, and collaborate across departments with as little management involvement as required.
• We promote transparency sharing monthly financials, progress, new opportunities, problems or challenges, and goal tracking.
• We'll have your back when you need help - your colleagues want to see you succeed and work hard to help you do so.
• We work hard and deliver amazing results to our customers - when you see our loyal customer base, you'll be proud to be at FRAYT.