The Role

As a Senior Implementation Consultant, you will implement the Fusion Framework System for clients across various projects. You will work closely with clients and your project team members to understand client needs and requirements, document requirements, configure the system to meet those requirements while ensuring quality deliverables.

This includes:

• Understanding and documenting customer requirements during discovery
• Writing user stories, acceptance criteria and test cases
• Designing and configuring the system to meet the client’s requirements, specifically with Salesforce.com:

• o Environment setup
• o Configure custom objects, fields, and page layouts
• o Flow and approval processes
• o Formulas and validation rules
• o Reports and dashboards
• o Connectors setup
• o Conga
• o Email alerts
• o User roles
• o Permission sets
• o Record sharing
• o Security settings
• o Assisting clients in migrating their existing data into the system and ensuring proper integration and organization of the data

• Providing system and platform demos
• Presenting technical solutions for business requirements during Fusion’s daily Collaborative Solutions Design sessions.
• Performing QA on the stories you’ve built, and assisting in peer review of other stories
• Supporting project go live activities, including smoke testing and defect resolution
• Providing training and support to end users, helping them understand how to effectively use the system to manage their risk and resilience programs
• Offering recommendations and guidance on optimizing the use of the Fusion Framework System, including leveraging AI (Fusion Copilot)
• Assisting clients with troubleshooting during the implementation process
• While this role is fully remote, on-site travel will occur on an as-needed basis for, customer visits, project kick-offs, Fusion-related meetings, events, and conferences
• Duties, responsibilities, and activities may change at any time with or without notice

This role interfaces with client stakeholders, risk professionals, and project managers. You will be part of a Fusion team comprised of project managers, advisors, technical project leads, and other implementation consultants.