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The Company

We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 60 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.

Summary of the Position:

The Customer Service Specialist provides critical support by obtaining, verifying, and processing customer purchase orders, handling inquiries via phone and email, and resolving issues to ensure excellent service and high customer satisfaction. This role plays an essential part in supporting the REMAN team’s operational and production goals and works cross-functionally with other departments to maintain on-time delivery and monthly revenue targets.

Location: Hybrid, Michigan City, Indiana

At this time, we are unable to provide visa sponsorship for this role.

Minimum Requirements:

• High school diploma or equivalent.
• Proficiency in Microsoft Word, Excel, Outlook, and SharePoint.
• Enter and/or receive purchase orders for vendor purchases and SRC work content, coordinated by the REMAN Team Lead.
• Knowledge of customer service principles and practices.
• Experience working in a call center and knowledge of customer service principles and practices.
• Good data entry and typing skills; strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a team and manage multiple tasks simultaneously.
• Ability to travel up to 10%.

Preferred Qualifications:

• Experience with SAP.
• Strong listening skills and customer service orientation.
• Experience collaborating across multiple departments.
• Problem analysis and problem-solving skills.
• Cross-training experience within customer service functions.

Key Responsibilities:

• Ability to assist in resolution of Non-Conforming Material issues.
• Receive, process, and verify the accuracy of customer orders.
• Initiate actions needed to respond to customer service requests, including servicing orders already placed (SOAP).
• Ensure quality service is provided to both internal and external customers.
• Participate in the customer service department’s continuous improvement initiatives to enhance accuracy, efficiency, and responsiveness.
• Enter and manage all parts orders related to Springfield REMAN Corporation.
• Create and send Certificates of Origin for the REMAN department.
• Process work orders as needed.
• Support machine shipments and pick-ups in collaboration with the Team Lead.
• Assist with Trade packages and future departmental projects.
• Provide support to the MCI customer service phone queue.
• Maintain and update team Excel spreadsheets.
• Support monthly revenue targets by coordinating customer orders and service requests.
• Collaborate with internal departments to meet monthly production needs.
• Maintain departmental metrics and goals, including supporting a 90% or greater on-time delivery goal.

The successful candidate is responsible for complying with Hitachi Global Air Power Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety policies and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.