Customer Support Specialist
Hitachi
Location:
Dallas, Texas, United StatesJob ID:
R0097256Date Posted:
2025-06-16Company Name:
HITACHI HIGH-TECH AMERICA, INC.Profession (Job Category):
Customer Service & Contact Center OperationsJob Schedule:
Full timeRemote:
NoJob Description:
POSITION DESCRIPTION
POSITION TITLE: Customer Support Specialist
DIV/DEPARTMENT NAME: Semiconductor Equipment Division (SED)
REPORTS TO: Manager, Customer Service
POSITION STATUS: Full-Time
WORK LOCATION: Dallas, TX (DLS)
WORKSTYLE DESIGNATION: Hybrid
WORKSTYLE REQUIREMENT: 3 days onsite/2 days remote
FLSA STATUS (E or N): Exempt
TRAVEL REQUIRED: 0-10%
SALARY RANGE: $71,631.62 - $98,493.48 annually
This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.
PRIMARY RESPONSIBILITIES:
- Provide support to all customer sites including internal and external customers.
- Design and implement application enhancements in collaboration with different teams.
- Attending and chairing several key meetings on a weekly and monthly basis.
- Develop, analyze data and present sales reports to management, customers and the supply chain.
- Migration and merging data and application functionality into one application.
- Contribute to development team and help to achieve key business objectives.
- Interface with business users.
- Serve as a resource to others.
- Additional duties as assigned.
- Working closely with all departments to ensure procedures are followed.
- Writing and maintaining ISO Procedures for the department.
- Identify and bring resolution to data management issue.
- Travel will be required as necessary. Some International travel may be required, all as budget permits.
EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
- Bachelor's degree in business, finance, or related field. Work experience in related field may be considered in lieu of degree.
- Desirable: Certified in one or more of the following is a plus: Microsoft Office Specialist. (MOS), MSCE Solutions Expert or Microsoft Certified Professional Developer.
EXPERIENCE AND TRAVEL REQUIREMENTS
- 2-3 Years’ experience in Customer Service, Inside Sales/Marketing or Inventory Planning environment or educational equivalent.
SKILLS AND ABILITIES REQUIREMENTS
- Must speak, read, and write English.
- Must be proficient in MS Excel, SAP, and Outlook
- Have excellent verbal and written communication skills
- Must be able to work independently
- Must be able to work within a Team Environment
- Able to work the required shift, as determined
- Must be punctual and dependable
- Strong interpersonal and communication skills.
- Must understand Billing / Accounting
- Able to prioritize tasks and be flexible tasks
- Able to follow directions from management.
- Must be able to train as needed other Supply Chain Team members
- Must be able to respond to the needs of the Supply Chain Team as needed
Equal Opportunity Employer (EOE)
Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com