Step into a role where technology meets innovation on the factory floor. Hitachi Energy is seeking a Factory IT/OT Support Specialist to join the team in South Boston, VA. In this dynamic position, you’ll play a key role in ensuring the reliability, security, and performance of both IT and operational technology (OT) systems that power manufacturing operations.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

This opportunity blends hands-on technical support with cybersecurity awareness, giving you exposure to both office IT systems and critical shop floor technologies. You’ll work across a range of systems—from collaboration tools to industrial equipment—while partnering with global teams to maintain a secure and efficient environment.

If you enjoy solving technical challenges, working close to operations, and contributing to secure, high-performing systems, this role offers the chance to grow your expertise while making a meaningful, daily impact.

How you'll make an impact

• Provide onsite support for factory IT and OT systems and users

• Support collaboration tools, meeting rooms, and shared technology areas

• Maintain and troubleshoot shop floor devices (scanners, kiosks, printers, MES hardware)

• Execute IT/OT cybersecurity operational tasks and apply security measures

• Act as first responder for cybersecurity incidents and coordinate with response teams

• Monitor and report unusual OT system behavior or potential threats

• Identify and protect critical factory assets through monitoring and patching

• Collaborate with vendors to maintain and secure systems

Your background

• Formal qualification or apprenticeship in information technology

• Minimum 2 years of professional IT support experience

• Familiarity with IT/OT environments or industrial systems

• Strong communication skills in English and local language

• Proactive, solution-oriented, and able to work independently

• Knowledge of tools such as ServiceNow, Microsoft 365, Windows, iOS, and asset management systems (ITIL preferred)

More about us

• Advance your career with a global leader driving the future of sustainable energy

• Access ongoing learning and development in a collaborative environment

• Be part of an inclusive culture where innovation, safety, and growth are valued