LOCATION: Germany - Remote

THE ROLE:
This position requires daily customer, business partner, and internal team interaction. Working closely with the Sales teams, you will be engaged in the customer’s journey from the discovery phase to the post-sales handover.
A strong focus of this role lies in leading technical discovery, conducting customer workshops, and driving proof of concepts to successfully validate solutions. You will work closely with customers to understand their requirements, define use cases, and translate business needs into scalable technical solutions.
The primary focus of this role is on engaging with large enterprise and upper mid-market (corporate) customers and prospects from Germany. These include strategic accounts across key industries such as Healthcare, Government, Finance, Manufacturing, and Retail, where complex environments demand customized, scalable EUC solutions.
This is a highly execution-driven role requiring strong hands-on involvement in customer environments and full ownership of technical engagements.

TASKS AND RESPONSIBILITIES:

• Be part of a team of Presales engineers providing excellent service to IGEL’s customers and partners in Germany and across the EMEA region
• Act as the primary technical contact for customers from discovery and qualification through to post-sales handover
• Build and maintain strong customer and partner relationships through virtual meetings and on-site visits
• Lead discovery activities by analyzing customer needs and translating them into technical solutions
• Prepare, execute, and support proof of concepts (PoCs) to validate solutions in real customer environments
• Take ownership of technical RFIs, RFPs, and public tenders, ensuring timely and high-quality responses
• Work on complex enterprise projects within strategic accounts
• Architect solutions in collaboration with customers and partners, aligned with IGEL reference architecture and best practices
• Assist technology partners in integrating their solutions with IGEL OS and coordinate handover to the IGEL Ready team
• Develop and maintain subject matter expertise in relevant technology areas
• Use remote tools to demonstrate IGEL solutions and troubleshoot technical issues
• Ensure clear, structured, and professional communication between internal teams and customers
• Prepare and deliver technical presentations, workshops, and demos, including proactive follow-up
• Represent IGEL at industry events, partner events, and trade shows
• Promote IGEL training offerings, services, and certifications to customers and partners
• Collaborate cross-functionally with Development, Customer Engineering, Advanced Services, Sales, Marketing, and Leadership
• Provide structured feedback from customers and the market to Product Management and Development
• Manage technical activities and opportunity progress through IGEL’s helpdesk and case management systems
• Drive case ownership and escalation where needed to ensure forward momentum on sales opportunities
• Work independently with a high degree of ownership and judgment
• Support and mentor less-experienced colleagues
• Continuously develop technical skills through training, certifications, and self-study
• Troubleshoot and resolve technical issues at the operating system and endpoint level
• Travel as required to support customer engagements

EXPERIENCE AND QUALIFICATIONS :
Personal skills

• Strong hands-on mindset with a focus on execution and delivering results
• Excellent written and verbal communication skills, with the ability to engage effectively with engineers, sales teams, and management
• Strong presentation and workshop delivery skills
• Ability to explain complex technical topics in a clear and structured way
• Team player with strong interpersonal skills, able to build relationships across all levels
• High level of ownership, accountability, and ability to work independently with minimal supervision
• Strong problem-solving skills with a creative and solution-oriented approach
• Ability to listen actively and work patiently with customers, partners, and colleagues
• Ability to adapt quickly to new technologies and changing environments
• Ability to multitask effectively and perform under pressure
• Positive work ethic and professional attitude
• Fluent in German and English

Technical skills

• Minimum of 6+ years of experience in a Presales Engineer or similar customer-facing technical role
• Proven experience in leading end-to-end technical engagements, including discovery, customer workshops, solution design, and hands-on delivery of Proof of Concepts (PoCs), with full ownership of the technical sales cycle
• Strong troubleshooting capabilities across endpoint, operating system, network, and cloud layers
• Solid understanding of Linux operating systems
• Working knowledge of Windows operating systems
• Experience with EUC / VDI / DaaS technologies such as:
  • Microsoft Remote Desktop Services (RDS)
  • Azure Virtual Desktop (AVD)
  • AWS Workspaces / AppStream
  • Citrix
  • VMware Horizon
• Knowledge of networking fundamentals (TCP/IP, DHCP, DNS, Active Directory, etc.)
• Strong understanding of security-driven architectures, including endpoint security, Zero Trust, identity, and access management
• Understanding of modern workspace and security-focused architectures
• Experience with IGEL solutions (IGEL OS, UMS, IGEL Cloud Gateway) is preferred
• Good understanding of the solutions offered by IGEL’s technology partners

Interested? Apply now via our online applicant portal!

If you have any questions about the position or application process, our Talent Acquisition team is happy to assist.

Matt Krajnik
IGEL Technology GmbH
Green Park, 100 Longwater Avenue
Reading, Berkshire
RG2 6GP, United Kingdom
+447939236699
matt.krajnik@igel.com

Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.