Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Application Instructor’s main responsibility will be to instruct the FAST service team. The instructor will be required to Analyze their knowledge required by the CSE’s and build structured training courses to meet these requirements. In addition to training FAST engineers, training will also be required to FAST customers. Customer training may be delivered at the LKS training facility or at the customer site so some international travel will be vital, as well as working closely with the FAST-engineering teams to develop training for new products. As well as face to face training. Although this position will focus on FAST products, there may be a requirement for the instructor to cross train and deliver training for other products.

Your day-to-day responsibilities will include:

• Deliver high-quality Application training to customer support engineers, technical support engineers, install engineers and external customers.

• Understand and integrate various instructional delivery techniques to engage students, with required cultural sensitivity to deal and work with global students.

• Identify gaps and areas of improvement in existing techniques. Develop new BKMs (Best Known Methods) as needed.

• Audit and mentor junior and guest instructors to improve overall instructional delivery skills and curriculum standards to ensure the latest guidelines/templates are consistently implemented

• Maintain existing curriculum by implementing application cases

• Understand and apply various LKS (Learning Knowledge Service) guidelines and BKMs used to develop courseware inclusive of Task lists, Exams, Lab Practical’s, Homework’s, Instructor Guide and Student Guide.

• Work with Technical Support and engineering to find opportunities for driving additional curriculum improvements beyond case studies.

• Be the project leader for developing NPI (New Product Introduction) curriculum, define the requirements, establish delivery timelines and provide updates to partners

• Review and redline existing docs for content accuracy; edit existing docs that have been redlined

• Identify any tool health issues, propose POAs (Plan of Action) and work closely with other technical instructors to recover tool

• Work with the Engineering team for standardization of the solutions, ensure knowledge is captured appropriately.

• Provide first level support to field as Technical Support equivalent

• This position may require >20% international travel and conduct training classes in afternoon/evening shifts.

Preferred Qualifications:

• Prior experience conducting or supporting technical training—formally or informally—or mentoring junior engineers is a plus

Minimum Qualifications

• Master’s or Bachelor’s degree in Materials Science, Physics, Electronics, or Electrical Engineering, or an equivalent technical experience

• Minimum of 3 years of in-depth technical experience with semiconductor inspection or metrology equipment

• The ability to communicate effectively with an international audience in English

Base Pay Range: $33.61 - $57.12 Per HourPrimary Location: USA-AZ-Phoenix-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.