IT Specialist
Labelbox
Shape the Future of AI
At Labelbox, we're building the critical infrastructure that powers breakthrough AI models at leading research labs and enterprises. Since 2018, we've been pioneering data-centric approaches that are fundamental to AI development, and our work becomes even more essential as AI capabilities expand exponentially.
About Labelbox
We're the only company offering three integrated solutions for frontier AI development:
- Enterprise Platform & Tools: Advanced annotation tools, workflow automation, and quality control systems that enable teams to produce high-quality training data at scale
- Frontier Data Labeling Service: Specialized data labeling through Aligner, leveraging subject matter experts for next-generation AI models
- Expert Marketplace: Connecting AI teams with highly skilled annotators and domain experts for flexible scaling
Why Join Us
- High-Impact Environment: We operate like an early-stage startup, focusing on impact over process. You'll take on expanded responsibilities quickly, with career growth directly tied to your contributions.
- Technical Excellence: Work at the cutting edge of AI development, collaborating with industry leaders and shaping the future of artificial intelligence.
- Innovation at Speed: We celebrate those who take ownership, move fast, and deliver impact. Our environment rewards high agency and rapid execution.
- Continuous Growth: Every role requires continuous learning and evolution. You'll be surrounded by curious minds solving complex problems at the frontier of AI.
- Clear Ownership: You'll know exactly what you're responsible for and have the autonomy to execute. We empower people to drive results through clear ownership and metrics.
Role Overview
As an IT Specialist you'll be the first person Labelboxers reach out to for help with Labelbox’s internal systems. Your technical aptitude and customer service skills will help shape the IT department as we grow and scale across the world. We are a distributed workforce with a growing office in San Francisco, utilizing forward thinking technology that requires an out-of-the-box IT perspective. We believe in privacy by design as an organization-wide effort by putting a heavy focus on keeping the business secure and efficient. If you are comfortable with MacOS, supporting a wide ranging SaaS stack, and are willing to go the extra mile for our stakeholders in a dynamic and fast-paced start-up environment, you’ll be a great fit for the growing IT team.
Your Impact
- Provide hardware and software support, troubleshooting, administration and logistics management via Jira ticketing system
- Administer our user lifecycle management systems including Okta SSO and Google Workspace to meet the needs of the growing business
- Build systems and infrastructure for our expanding teams and office spaces, partnering with new business units and organizations to help them grow
- Ensure an efficient and secure IT onboarding and offboarding process across all systems
- Administer a wide range of SaaS platforms, including access control and license management
- Frequently partner with Legal, HR, Finance, Engineering and DevOps teams to facilitate cross functional projects and improve internal processes
- Implement continuous improvement to our InfoSec program including contribution to audits, compliance efforts, and automation via Drata
- Respond to and remediate security concerns via anti-virus (SentinelOne) monitoring
- Provide in-person IT support, A/V and conference room maintenance, and network support for our San Francisco headquarters
What You Bring
- 3-6 years experience in IT support, helpdesk, desktop support, or similar customer facing IT support role supporting predominantly MacOS
- Strong experience with IAM solutions, particularly Okta. Including complex deployments of MFA, device trust, least privileged access, JIT access and other advanced topics
- Experience with mobile device management, including BYOD policies and best practices
- Experience administering Google Workspace (G Suite), Slack, Single Sign On (Okta), MDM (Jamf, Rippling), Atlassian suite (Jira, Confluence), and a wide range of SaaS platforms
- Comfortable with a fast paced environment with a changing landscape, ability to pivot to support different team’s needs and present creative solutions for the IT team
- Strong security focus with a general understanding of industry best practices; experience with SOC2, HIPAA or PCI controlled environments
- Experience with DNS, SAML / SCIM implementation (Okta), OAuth, MFA/2FA design, VPN or firewall configuration, or other networking or cloud identity experience preferred
- Comfortable working asynchronously across timezones, but able to provide in-person IT support for our local office
Legal at Labelbox
At Labelbox Legal, you'll shape the foundation of a secure and compliant AI company by bridging legal, compliance, and IT functions. Our team partners across the business to navigate complex commercial agreements, data privacy, and evolving regulations while building scalable systems that support our global operations. From enabling secure user access and managing SaaS infrastructure to contributing to audits and privacy-by-design initiatives, we ensure Labelbox grows responsibly. Join us at the intersection of law, technology, and trust to support cutting-edge AI development with thoughtful, scalable safeguards.
Labelbox strives to ensure pay parity across the organization and discuss compensation transparently. The expected annual base salary range for United States-based candidates is below. This range is not inclusive of any potential equity packages or additional benefits. Exact compensation varies based on a variety of factors, including skills and competencies, experience, and geographical location.
Life at Labelbox
- Location: Join our dedicated tech hubs in San Francisco or Wrocław, Poland
- Work Style: Hybrid model with 2 days per week in office, combining collaboration and flexibility
- Environment: Fast-paced and high-intensity, perfect for ambitious individuals who thrive on ownership and quick decision-making
- Growth: Career advancement opportunities directly tied to your impact
- Vision: Be part of building the foundation for humanity's most transformative technology
Our Vision
We believe data will remain crucial in achieving artificial general intelligence. As AI models become more sophisticated, the need for high-quality, specialized training data will only grow. Join us in developing new products and services that enable the next generation of AI breakthroughs.
Labelbox is backed by leading investors including SoftBank, Andreessen Horowitz, B Capital, Gradient Ventures, Databricks Ventures, and Kleiner Perkins. Our customers include Fortune 500 enterprises and leading AI labs.
Your Personal Data Privacy: Any personal information you provide Labelbox as a part of your application will be processed in accordance with Labelbox’s Job Applicant Privacy notice.
Any emails from Labelbox team members will originate from a @labelbox.com email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.