Job Summary
This role is responsible for supporting power system applications and SCADA environments, with a focus on OSI Monarch platforms. The engineer will provide troubleshooting, system configuration, and monitoring to ensure high system reliability. This position may require participation in a 24/7 on-call rotation, depending on experience and availability.

Responsibilities

• Provide ongoing support for power system applications, including Automatic Generation Control (AGC) on OSI Monarch systems.
• Troubleshoot and maintain the operational SCADA environment to ensure optimal performance and reliability.
• Manage and update custom database configurations.
• Monitor system performance and ensure accurate reliability reporting.
• Participate in after-hours on-call support rotation as needed.
• Develop and implement software solutions to meet business needs.
• Produce and maintain documentation for infrastructure and support processes.
• Participate in software testing, including review, analysis, and certification.
• Collaborate with project managers, business analysts, and infrastructure teams using Agile or Waterfall methodologies.
• Provide guidance, mentorship, and knowledge sharing with peers and junior team members.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• Minimum of 10 years of relevant work experience.
• At least 5 years of hands-on experience supporting OSI Monarch SCADA systems.
• Proficient understanding of communication protocols such as DNP3, Modbus, and ICCP.
• Familiarity with NERC CIP security principles.
• Understanding of WAN/VPN networking concepts.
• Basic knowledge of C programming language.
• Experience with RTUs (Remote Terminal Units).
• Strong problem-solving and communication skills.

Preferred Qualifications (Nice to Haves)

• Knowledge of Ladder Logic.
• Experience developing customer-specific presentations and RFP responses.
• Prior involvement in designing and deploying high-reliability energy or utility-based systems.
• Ability to train, mentor, or provide work direction to others.