Seeking a Help Desk Analyst to join our client's team in Columbus, Ohio. The contractor will assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services. Assigns rights to applications.

Responsibilities:

• Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
• Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
• Deletion and disabling of users.
• Regularly scheduled cleanup of accounts.
• Remediation of issues related to user accounts.
• Management of secondary accounts and privileged access accounts.
• Configuration of new device procurements
• Deliveries of new procurements
• E-Recycling preparation for salvaged material, including the movement, compiling, and processing of equipment

Requirements:

• Solid technical background with service desk and desktop support
• Basic understanding of the operations of the Active Directory.
• Basic understanding and operations of Outlook.
• Should be able to impact day one of this project.
• Basic endpoint deployment knowledge.
• Ability to read, analyze, and interpret professional and technical references and procedures.
• Ability to write reports, business correspondence, and documentation for technical peers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Basic understanding of and operation of ITSM
• Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.
• Candidates must provide relevant professional references

Reference: 1032417

Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.