A Help Desk Analyst is needed for a contract opportunity in Columbus, Ohio. The position independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

**Candidates will work onsite in Franklin or Madison County.

Qualifications:

• 3 years' strong experience supporting Windows 11
• 3 years' experience with file server management, active directory, GPO settings.
• 3 years' strong technical proficiency in operating systems (Windows, macOS)
• 3 years' experience with the ServiceNow IT service management application.
• Travel is required

Job Description:

• Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.
• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.
• Interfaces with other platforms from both hardware and software perspectives.
• Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.
• Responds verbally and in writing to questions and concerns.
• Performs other duties as assigned.

Reference: 1038209


Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.