Event Support Strategist

Lower

Lower

Administration, Customer Service
Columbus, OH, USA
Posted on Jun 27, 2025

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

We are a nationwide mortgage lender specializing in residential and commercial lending. We are seeking an innovative Event Support Strategist to develop and execute strategic event initiatives that empower our loan officer partners to build their business while strengthening the Lower brand. This role combines strategic planning, project coordination, and marketing expertise to create impactful events that deliver results for the loan officer who hosts them and the participants who attend them.

What you’ll do:

  • Strategic Event Planning

    You will analyze market trends and business objectives to identify event opportunities for loan officer partners. This involves developing event strategies aligned with company goals and partner relationship objectives. You will research and evaluate potential events including trade shows, conferences, networking events, and educational seminars. Additionally, you will create event ROI frameworks and success metrics to measure impact and effectiveness.

  • Event Coordination & Execution

    In this role, you will manage end-to-end event logistics including content coordination, logistics coordination, marketing efforts and timeline management. You will work with internal teams including sales, marketing, compliance, and operations to ensure seamless event execution. You will also develop and maintain detailed project plans with clear deliverables and deadlines.

  • Marketing & Promotional Support

    You will collaborate with the marketing team to develop event presentation materials and event-specific promotional materials and campaigns. You will coordinate digital marketing efforts including social media promotion, email campaigns, and print collateral. Additionally, you will coordinate pre-event, during-event, and post-event communication strategies.

  • Swag & Materials Management

    You will manage ordering of marketing collateral and ensure adequate supplies for all events. You must ensure all materials align with brand guidelines and compliance requirements.

Who you are:

  • Minimum of 2 years of experience working with queue-based systems or ticketing platforms
  • Proven track record in customer service or client success roles
  • Demonstrated ability to manage multiple priorities in a fast-paced environment
  • Proficiency with CRM systems (preferred)
  • Familiarity with standard business software applications such as Microsoft Office or Google Workspace

Why you’ll love working at Lower:

  • You’ll join a locally and nationally recognized best place to work that values its team deeply.
  • You’ll be surrounded by a team of wicked sharp, entrepreneurial, collaborative co-workers
  • There is opportunity for professional growth and development.

Plus:

  • Competitive compensation plan
  • Extended benefit offerings including: Medical/dental/vision
  • Paid holidays
  • Paid time off
  • Parental leave
  • Life insurance
  • Short- and long-term disability
  • 401K with company match
  • Discount on home mortgage refinances or purchase

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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