Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

We are seeking a driven and performance-minded Success Manager to lead customer outcomes for real estate teams enrolled in our flagship Movoto Pro+ program. Pro+ is a premium subscription offering that delivers high-quality consumer introductions, dedicated consultation, and reporting infrastructure to real estate teams that pay a recurring monthly fee. Each Success Manager owns the full lifecycle of ~60 accounts—representing over $160,000/month in subscription revenue and additional upside through downstream transaction fees and upsells.

This is a high-touch, high-accountability role focused on agent ROI. You will serve as a trusted advisor to team owners, ops leads, and brokerage decision-makers—ensuring each team is onboarded effectively, fully activated, and coached continuously to perform against revenue and conversion goals. In a market defined by affordability constraints, lower lead volume, and increased agent skepticism, success in this role requires strong storytelling, data fluency, and the ability to re-sell value at every turn.

What you’ll do:

Customer Lifecycle Ownership

• Fully own the post-sale experience across onboarding, enablement, support, success, and retention for ~60 Pro+ accounts

• Facilitate onboarding workflows including platform training, playbook configuration, and high-volume webinar delivery to agent teams

• Build consultative relationships with team owners and ops managers, functioning as their strategic partner for success and growth on Pro+

Performance Consultation & Accountability

• Conduct bi-weekly / monthly business reviews with tier 1 customers using comparative analytics and storytelling to identify trends and influence agent behavior

• Audit and score agent live transfers, track response behavior, and monitor lead funnel progression to ensure alignment with best practices

• Conduct periodic pipeline audits to surface high-potential opportunities and re-energize stalled consumer introductions

Retention, Resell & Revenue Impact

• Maintain a strong understanding of each team’s ROI curve and actively shape perceptions of platform value during critical renewal windows

• Proactively address objections around lead quality, lead volume, and affordability by offering data-backed strategies and confidence-building narratives

• Identify at-risk accounts early, execute recovery playbooks, and contribute to monthly retention targets across the Pro+ cohort

Internal Collaboration & Process Influence

• Partner with cross-functional stakeholders in Support, Product, and Business Operations to resolve friction points and enhance customer experience

• Serve as the “voice of the team” internally, relaying feedback from the field and contributing to program evolution

Who you are:

• 3+ years of experience in customer success, sales enablement, account management, or agent onboarding—preferably in real estate or proptech

• Strong comfort presenting to groups of 50+ (webinars, team meetings, stakeholder briefings) with the ability to adjust tone and message by audience

• High fluency in reading and translating performance data to drive actionable coaching and decision-making

• Excellent interpersonal skills and the ability to manage difficult conversations with confidence and diplomacy
  Proven record of retaining and growing revenue in a high-volume, high-touchbook environment

• Prior experience with Salesforce and customer support platforms (Zendesk, Intercom, etc.) strongly preferred

• Deep familiarity with the real estate industry, particularly the psychology, pressure, and cadence of high-performing agent teams

Why you’ll love working here:

• You’ll be surrounded by talented, dedicated people who believe in the company’s mission.
• You’ll be able to shape the future of the user experience.
• You’ll join a locally and nationally recognized best place to work that values promotion from within.
• There is opportunity for professional growth and development.

Plus:

• Competitive compensation plan
• Extended benefit offerings including: Medical/dental/vision
• Paid holidays
• Paid time off
• Parental leave
• Life insurance
• Short- and long-term disability
• 401K with company match
• Discount on home mortgage refinances or purchase

Job Type: Full-time

Work Location: Hybrid in Austin, TX

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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