Business Operations Manager
Lower
Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.
Job Description:
Movoto, part of the Lower family, is currently hiring for a Business Operations Manager! The Business Operations Manager leads a high-performing team responsible for revenue collection and core operational processes. This role focuses on optimizing workflows, enhancing productivity, and driving strategic initiatives that align with organizational goals and deliver measurable business results.
What you’ll do:
Revenue Platforms Oversight
Manage revenue processes across MSN, Lever, OJO Pro+, and unreported transactions.
Team Leadership & Operations Management
Lead, mentor, and develop team members to achieve performance targets.
Align responsibilities with organizational priorities and maintain accountability.
Conduct regular meetings to review progress, address challenges, and communicate key updates.
Operational Efficiency & Process Improvement
Evaluate and refine business processes to improve productivity and scalability.
Implement workflow enhancements and monitor the effectiveness of operational changes.
Strategic Planning & Execution
Partner with senior management to translate strategic goals into operational plans.
Ensure business strategies are executed effectively and deliver measurable outcomes.
Performance Monitoring & Analytics
Define, track, and analyze KPIs to measure team performance and revenue outcomes.
Identify performance gaps and implement corrective actions to ensure targets are met.
Project Management
Oversee operational projects from inception to completion, ensuring on-time and on-budget delivery.
Coordinate with cross-functional teams to ensure seamless execution.
Process Documentation & Compliance
Develop and maintain comprehensive documentation of business processes.
Ensure adherence to procedures and regulatory requirements while updating documentation as processes evolve.
Stakeholder Engagement & Collaboration
Act as the primary liaison between operations and other business units.
Resolve operational issues through effective collaboration with internal stakeholders.
Risk Management
Identify potential operational risks and implement proactive mitigation strategies.
Establish and enforce best practices for compliance and operational excellence.
Who you are:
Proven ability to manage and develop small teams.
Strong analytical skills with a track record of improving business processes.
Proficient in project management and cross-functional coordination.
Excellent communication and stakeholder management skills.
Experience with business tools such as Salesforce, business intelligence (BI) platforms, and workflow automation.
Detail-oriented with a passion for driving efficiency and continuous improvement.
Experience in real estate or customer-centric operations
Salesforce | Netsuite | Looker | Google Sheets | Microsoft Office
Preferred:
Familiarity with product development, technology collaboration, and regulatory/compliance standards.
Chargify or similar platforms
Why you’ll love working here:
You’ll be surrounded by talented, dedicated people who believe in the company’s mission.
You’ll be able to shape the future of Lower’s user experience.
You’ll join a locally and nationally recognized best place to work that values promotion from within.
There is opportunity for professional growth and development.
Plus:
Competitive compensation plan
Extended benefit offerings including: Medical/dental/vision
Paid holidays
Paid time off
Parental leave
Life insurance
Short- and long-term disability
401K with company match
Discount on home mortgage refinances or purchase
Job Type: Full-time
Work Location: Hybrid in Austin, TX
Compensation: $95,000 - $100,000
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.