Program Manager, LowerOS
Lower
Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.
Job Description:
Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech company, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.
We’re looking for a Program Manager, LowerOS -- with deep subject matter expertise in mortgage to work on one our biggest strategic bets: the development of our proprietary end-to-end lending software and refining our change management processes as we scale into growth. You’ll operate at the intersection of strategy, execution, and cross-functional coordination contributing to our mission to make home ownership more accessible.
This is an individual contributor role reporting to the EVP of Program and Product Management. You’ll collaborate closely with product managers, engineers, training, and internal communications, as well as key stakeholders across sales, operations, and executive leadership. It’s a great opportunity for someone with mortgage expertise to pivot into a new direction in their career.
What you’ll do:
Support the coordination and execution of cross-functional initiatives by assisting in planning, tracking, and delivery of defined program components.
Act as an interim operations team member to manufacture the first loans in our proprietary end-to-end loan software, shepherding loans from application through closing.
Translate project-level goals into actionable tasks, schedules, and simple resource needs with the guidance of senior leaders.
Monitor progress on assigned workstreams, helping to identify risks and surface blockers to the appropriate leads or stakeholders.
Facilitate communication within immediate teams and partner functions to ensure shared understanding of project timelines, goals, and updates.
Assist in creating training material, status reports, and team updates, contributing to visibility and alignment across stakeholders.
Support compliance efforts by helping ensure tasks align with relevant regulatory or policy guidelines, escalating concerns as needed.
Participate in team retrospectives and tool/process adoption, offering input to help improve program management practices within the team.
Who you are:
2-4 years of residential mortgage experience in an operations role such as processing, underwriting, or otherwise working in the loan manufacturing process is a must.
Proficiency in using loan origination systems and standard productivity tools (Microsoft Office, project management software, etc.).
2+ years of program or project coordination/management or equivalent experience, ideally in a tech-enabled or regulated industry such as fintech or proptech.
Experience supporting cross-functional projects, with the ability to manage timelines, track tasks, and assist with stakeholder coordination.
Demonstrated ability to translate project goals into clear action items, and help define milestones, dependencies, and success metrics with guidance.
Strong organizational and problem-solving skills, with the ability to manage shifting priorities and contribute to issue resolution within defined workstreams.
Effective written and verbal communication skills, with the ability to coordinate across teams and adapt messaging for different audiences.
Growing ability to build relationships and collaborate across functions, with some experience in resolving misalignments through partnership and facilitation.
Why you’ll love working at Lower:
- You’ll be surrounded by talented, dedicated people who believe in the company’s mission.
- You’ll be able to shape the future of Lower’s user experience.
- You’ll join a locally and nationally recognized best place to work that values promotion from within.
- There is opportunity for professional growth and development.
Plus:
- Competitive compensation plan
- Extended benefit offerings including: Medical/dental/vision
- Paid holidays
- Paid time off
- Parental leave
- Life insurance
- Short- and long-term disability
- 401K with company match
- Discount on home mortgage refinances or purchase
Job Type: Full-time
Work Location: With locations in Columbus, OH and Austin, TX we’d love to find someone who is able to work in-person on a hybrid basis. We are open to considering fully remote for highly experienced candidates, with willingness to travel periodically.
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.