Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

The Fulfillment Specialist serves as a day-3 initial disclosure and package mailing specialist for loans without a formal request for disclosures to be sent. This role is responsible for delivering accurate, timely resolutions to support operational compliance standards. Success in this position requires strong attention to detail, efficiency, the ability to work independently, and strong communication skills.

Job Type: Contingent - 6-month assignment

Hours: Monday - Friday, 6 hours per day

Work location: On-site at 711 N High Street, Columbus, OH

Compensation: $17-20/hour

What You’ll Do:

• Verify the accuracy of loan applications and supporting documentation

• Accurately enter and manage loan data

• Work independently through a pipeline of files due for initial disclosure same-day

• Understand different program/product/branch nuances in fees and disclosure requirements

• Participate in ongoing training related to disclosure processes and procedures

• Review critical documents prior to issuing disclosures

• Collaborate with loan originators to meet disclosure timelines and resolve issues

• Print, stuff envelopes, and mail disclosure packages that do not have required e-consent by a set time of day

• Stay informed of state and federal documentation requirements

• Train sales staff on the electronic loan application process and day-3 procedures

Qualifications:

• Communicates effectively via written or verbal methods (both remote and in-office)

• Ability to manage multiple priorities and meet deadlines

• Team-oriented with a collaborative mindset

• Positive attitude and adaptability to change

• Exceptional attention to detail

• Professional under pressure and open to feedback

• Experience with Encompass software preferred

• Associate’s degree or equivalent experience

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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