Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery.
Meet your radiology, cardiology, enterprise imaging needs – on your own terms – with Merge by Merative imaging solutions. Trusted by 6 of the 10 largest U.S. health systems, Merge empowers healthcare organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient outcomes. Merge’s Imaging Suite, built on a cloud-native foundation, provides solutions for Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing and Workflow Orchestration. Merge’s portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, and Digital Pathology.

The Quality & Continuous Improvement (CI) Specialist leads the implementation, maintenance, and continuous improvement of Merge Healthcare’s Quality Management System (QMS) to enable successful delivery of the company’s medical imaging solutions. The Quality & CI Specialist is responsible for ensuring the ongoing efficiency and effectiveness of QMS processes, and for ensuring compliance with applicable regulations and industry standards. This role requires strong leadership and collaboration skills with the ability to influence change and drive operational excellence in support of Merge Healthcare’s quality objectives.

This is a remote position and can be based in U.S OR Canada.

Quality Management Systems (QMS)

• Develop, implement, maintain, continually improve an efficient and effective Quality Management System (QMS) to meet the requirements of applicable regulations, standards, and industry best practices.
• Implement key QMS processes such as Audit, CAPA, Change Control, Document Control, Training, and Supplier Management.
• Proactively identify areas for improvement and implement corrective and preventive actions.
• Facilitate root cause analysis and lead quality improvement initiatives to prevent recurrence of known issues.
• Lead the planning and execution of internal audits and supplier audits, as required.
• Prepare for and participate in external audits and inspections with Auditing Organizations and regulatory authorities, as necessary.
• Provide training to cross-functional teams promote a culture of quality and create awareness of compliance across the organization.
• Provide subject-matter expertise and advise cross-functional teams on the implementation of the QMS.

Continuous Improvement (CI)

• Plan, lead, and execute continuous improvement initiatives in collaboration with cross-functional teams.
• Plan, implement, and deploy tools and technologies to support the implementation of efficient and effective processes.
• Collaborate with key stakeholders to identify opportunities for improvement, analyze workflows, drive targeted improvements, enhance quality, and reduce waste.

Core Competencies:

• Strong problem-solving skills with a focus on practical solutions and continuous improvement.
• Good organizational skills with the ability to handle multiple priorities and work well in a team environment.
• Strong communication skills, including the ability to present information clearly and concisely.
• Proven ability to collaborate effectively with cross-functional teams.

Technical Skills, (if applicable):

• Understanding of relevant standards, including ISO13485 and ISO14971 preferred.
• Familiarity with regulatory requirements such as 21 CFR Part 820, SOR/98-282, and 2017/745 EU MDR is preferred.
• Knowledge of Software as a Medical Device (SaMD) concepts and software development lifecycles is preferred.
• Experience with quality management tools and software, such as MasterControl and Microsoft Visio for process mapping and diagramming.
• Experience in applying Lean/Six Sigma tools preferred e.g., 5S, Value Stream Mapping, Kaizen, Pareto Charts, Root Cause Analysis (fishbone diagram, 5 Whys), and Lean principles such as waste reduction.

Qualifications Required:

Education Requirements:

• Bachelor’s degree in Engineering, Science, Quality Management, or a related technical field, or equivalent education and experience.
• Certification or formal training in Lean Manufacturing/Six Sigma is an asset.

Experience

• Minimum of 8 years of experience in quality management or related roles within the healthcare technology or life sciences industry.
• Experience in leading or facilitating CI initiatives and applying a range of continuous improvement tools and techniques.

Work Environment

The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office environment, or remote work-from-home.
• Travel: ~5%

Compensation

The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.

Min – Max :

$102,835.20 - $154,252.80 (USD)

Benefits

The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status. We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals. Please note that benefits may be discussed in more detail during the hiring process.

• Remote first / work from home culture

• Flexible vacation to help you rest, recharge, and connect with loved ones

• Paid leave benefits

• Health, dental, and vision insurance

• 401k retirement savings plan

• Infertility benefits

• Tuition reimbursement, life insurance, EAP – and more!

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.