Help Desk Intern
MRI Software
This job is no longer accepting applications
See open jobs at MRI Software.See open jobs similar to "Help Desk Intern" Purpose.We are currently seeking a Help Desk Intern to join our internship program for the summer of 2025. This role will provide internal users software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software’s utilized by the business.
Responsibilities:
• Imaging Laptops, desktops, servers, notebooks, and tablets.
• Working with Desktop Engineers to maintain image libraries.
• Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets.
• Troubleshooting software issues with Laptops, desktops, servers, notebooks, and tablets.
• Acting as an account admin for various software products.
• Assist with Wireless account management.
• Troubleshoot internal network issues.
• Project work.
• Internal audio visual setup, tear down and troubleshooting.
• Hardware inventory maintenance.
• Corporate data center monitoring, and maintenance.
• Virtual server troubleshooting, building, and maintenance.
Typical Deliverables:
• Provide live phone support to internal user base.
• Provide ticket system support to internal user base.
• Provide email support to internal user base.
• Troubleshoot, document, and solve basic hardware, software, and connectivity issues independently.
• Read, and understand clear reference documentation to assist in troubleshooting issues.
• Follow rigorous checklists for task oriented work, such as workstation setup, and account maintenance.
• Work independently or with a team on project oriented work.
• Provide high levels of customer service to internal clients.
Knowledge/Background Experience:
• Basic Windows OS experience including Microsoft and Apple operating systems.
• Basic Networking knowledge.
• Basic hardware knowledge including: laptops, desktops, servers, switches, and routers.
• Basic knowledge of Active Directory
• Microsoft Office experience (Office 365 is a plus)
• Knowledge of cabling and termination standards and experience working with Cat 5, Cat 5e and Cat 6 fiber terminations.
• Solid methodical troubleshooting skills.
• Customer Service experience.
Technical / Functional Skills:
• Works independently and as a team member in a high performance 24/7 availability environment.
• Working level of Documentation Skills, documents configurations, and project updates.
• Implements solutions within the context of higher-level requirements.
• Applies effective time management skills and can handle multiple tasks/projects effectively.
• Uses experience and seasoned judgment to suggest approaches that optimize among customer needs, business constraints, and technological realities. Works effectively in a fast paced environment. Performs multiple tasks concurrently on tight timelines.
• Quickly gains basic understanding or working knowledge in new technical areas.
• Monitor, manage and resolve customer issues as well as coordinating service with customers; engage or escalates to vendors for service restitution as appropriate.
Other Requirements:
We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 2 days of working from home per week (3 days working in office). This role is based out of our global Headquarters in Solon, OH.
We’re obsessed with making this the best internship you’ve ever had! Here is what you can expect:
Comprehensive internship program offering hands-on corporate working experience and professional development opportunities along the way!
Full time, paid employment- our internship runs from the end of May to beginning of August.
Opportunity to work with direct leaders and employees as well as other interns!
At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.
This job is no longer accepting applications
See open jobs at MRI Software.See open jobs similar to "Help Desk Intern" Purpose.