The Role:

We are seeking a strategic and experienced Senior Manager, CRM to build and lead a client relationship management team. In this high-impact role, you will define the vision, structure, and execution of our CRM function to drive client engagement, satisfaction, and long-term growth. The ideal candidate will have a strong background in CRM strategy and systems, proven leadership experience, and a passion for delivering customer value through cross-functional collaboration. This role requires the ability to manage multiple teams and priorities.

• Strategic Leadership:
  Develop and implement a comprehensive client relationship management strategy aligned with business objectives to increase retention and customer lifetime value.
• Team Development & Management:
  Redefine and scale high-performing client relationship teams focused on driving retention, product adoption, and long-term customer value. Manage multiple teams and priorities simultaneously, providing strategic leadership, mentorship, and operational oversight. Foster a culture of collaboration, continuous improvement, and accountability.
• Client Engagement:
  Establish and nurture relationships with key clients. Act as a strategic partner to understand their needs, anticipate challenges, and deliver proactive solutions.
• Performance Metrics & Optimization:
  Define key performance indicators (KPIs) to measure CRM effectiveness. Leverage data and insights to continuously improve client engagement strategies.
• Cross-Functional Collaboration:
  Work closely with Sales, Marketing, Product, and Support to ensure a seamless and consistent client experience across all touchpoints.
• Client Advocacy & Feedback:
  Gather, analyze, and present client feedback to inform business decisions. Champion the voice of the client within the organization.
• Executive Reporting:
  Provide regular updates and strategic insights to senior leadership on CRM performance, trends, and opportunities. Deliver executive-level presentations and insights to influence strategic direction.

You Have:

• Bachelor’s degree or equivalent experience
• 8+ years of experience in client relationship management role, with at least 5 years in a leadership capacity
• Proven ability to build, scale, and lead high-performing client-facing teams
• Strong expertise in CRM tools and platforms (e.g., Salesforce, SmartSheet) and related technologies
• Excellent analytical and strategic thinking skills; able to turn data into actionable insights
• Exceptional communication and interpersonal skills, with a track record of influencing at all levels of an organization
• Experience working cross-functionally in a technology-driven, fast-paced environment
• Familiarity with customer support systems and AI-enabled tools is a plus
• Proficiency in PowerPoint and other presentation tools, with experience creating and delivering executive-level presentations to senior leadership

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Environmental Conditions
This person will work predominantly in an office type environment.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.

Mental Demands
Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.