The primary focus of this role is to oversee and drive the Salesforce CRM architecture initiatives from execution and technical delivery perspective, and provide oversight in support of that portfolio by leveraging partnerships with other technology teams, Product Management stakeholders, vendors, and business leaders across the verticals related to the enterprise CRM architecture. This role works closely with product leaders and across enterprise teams to ensure the delivery and reliability of technology solutions and capabilities.

Director, Salesforce Architecture

North- Remote, US

What you'll be doing:

• Create and manage application architecture blueprints across Enterprise CRM solutions
• Review and confirm the architectural blueprints and technical solutions the vendors and partners proposed for external implementations.
• Work closely with other divisions and CRM administration organizations in establishing product roadmap aligning with enterprise business architecture in the CRM space.
• Partner with product owners and project management teams to understand and establish the priorities across the organization in the CRM space
• Partner with cross-functional/technical leaders to ensure technology solutions built by the technical team align with the overall architectural and business roadmap
• Work with management closely and proactively to gauge the resource needs to ensure the technical solutions are delivered and maintained in a cost-effective manner
• Build a supporting structure (processes and resources) to ensure the successful execution of the roadmap in a timely fashion with the help of internal and external partners.
• Provide subject matter expertise with CRM architecture and how it integrates within business processes.
• Focus on establishing processes and providing tools to properly understand and document the business requirements through functional specifications and user journeys by closely working with product owners and the project management team.
• Work closely with Salesforce Manager to ensure alignment with current technical architecture development plans and existing deployments
• Oversight of software engineering teams that design, build and maintain custom solutions across the organization in CRM space, and ensures the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutions
• Provide necessary design and development to CRM projects
• Provide insight and guidance and resolve cross-functional issues that arise throughout the application development, testing, implementation, and support lifecycle (across an entire portfolio of CRM groups)
• Influences and establishes best-in-class practices through solid design decisions and leads the team through all solution development phases by ensuring teams understand and adhere to company methodology, policies, standards, and controls

What we need from you:

• Master’s degree in Computer Science, Information Systems, Data Analytics, Business Intelligence, or similar field
• Ten (10) or more years of related Salesforce Architecture experience- required
• Advanced development and architecture certifications in Salesforce, or other CRM solutions- required
• Experience or certifications using devops approaches
• Strong problem-solving and communication skills
• At least 10 years working on large-scale CRM solutions in general
• Solid understanding of distributed systems
• Minimum (3-5 yrs) experience in each of the following:
  • Evaluating new Enterprise CRM technologies, features, and products
  • Leading and/or participating in Proof of Concept projects
• Advanced design and development experience using CRM solutions (i.e. Salesforce)
• Developing and communication Enterprise CRM industry best practices
• Five or more years of APEX development experience

Salary Range: $170,000- $200,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North is a US based company and this role is not eligible for current or future sponsorship.

Let’s go North, together.

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com