Partner Relations Advisor II

North - Remote (Work hours - 9 am - 5:30 pm Eastern Time)

Let's go North together!

North, and our family of companies, are committed to making it as easy as possible for businesses to grow through innovations in credit card processing, ecommerce, mobile payments and more. Our mission is to be the easiest payments company to do business with, bar none.

The Partner Relations Advisor II manages and builds relationships, provides services, resolves complex issues, and provides solutions to high-volume Sales Partners with the goal of growing revenue and production.

The ideal candidate will have sales experience in the merchant payments industry.

What you'll do:

• Respond to phone and email requests from assigned Sales Partners, averaging at least two hours per day handling sales partner support queues.

• Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags.

• Proactively contact Sales Partners to follow up on resolved issues, promote all new rollouts and promotions, and monitor feedback of Sales Partners to tailor offerings.

• Learn, develop, and maintain in-depth knowledge of industry products, services, competitor offerings, and be able to articulate our competitive advantage to Sales Partners.

• Facilitate training to new and existing high-volume Sales Partners to ensure proper contact information, training access, and process understanding is communicated.

• Serve as a subject matter expert on ISVs (independent software vendors) and make actionable and insightful recommendations.

• Investigate and determine root cause of issues and suggest solutions for improvement to management.

What we need from you:

• High school diploma or GED (College degree preferred).

• Three years of sales and customer service experience in the financial services industry

• Experience in the merchant credit card payment processing industry highly preferred.

• Experience building and maintaining customer relationships.

• Experience using Google Workspace applications (Gmail, Google Docs, Google Sheets, etc.) preferred.

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account
  

Hourly Pay Range: $20-$28

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Please note: North is a US-based company and no sponsorship is available for this position at this time.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com