NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an Onsite IT Support to join our team in Memphis, TN.

Minimum Requirements

• 3-5 years of experience
• Proven problem-solving abilities.
• Understanding of client/server networks, protocols, common Internet services, Active Directory

Roles & Responsibilities

• Provide in-house support for End Users
• IMAC Support
• Able to perform the following without direct involvement from manager, senior team member, or lead
• Provide resolutions for users for corporate applications and hardware
• Support resolutions for business group applications
• Incident and Request Queue management - Ticket creation/Categorization/Prioritization
• Ticket escalation to respective Support Group

Desired Skills

• Good communication skills, written and verbal communication and customer management experience
• Work experience with interacting with clients / team across the World
• Knowledge on operations/service delivery
• Ability to identify new / additional tasks that improve employee experience
• Good understanding of Computers and Trouble shooting skills required.
• Ability to work in a team and provide input to solution
• Ability to interact and work with vendors, escort them around a facility, and direct the vendor as to the actions that need to be taken regarding the purpose of their visit.
• Ability to engage and partner with functional teams to support customers and drive speedy resolutions.

Mandatory & Technical Skills

• Ability to troubleshoot, diagnose, and resolve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and Security
• Ability to follow, update and edit KB articles to troubleshoot, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.
• Ability to provide smart hands support computer rooms, IDF’s, MDF’s and physical equipment such as servers, switches, routers, printers.
• PC / Laptop installation, configuration(imaging) and Break fix
• IMAC Request fulfilment
• Printer/Scanners installation configuration and Break fix
  • Ability to coordinate with vendor for printer troubleshooting and issue resolution
• Phone & Mobile devices installation configuration and break fix.
• Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)
• Snow queue management (review queue, self-assignment of tickets, assign tickets, ticket closures)
• Mounting & Un-mounting Hardware’s in data Center (Switch, Routers, Servers, etc..)
• IDF/MDF daily health check and maintaining data Center health check list register.
• Ability to lead small initiatives or workstreams impacting less than 20 customers.
• Ability to identify new tasks that need to be executed for support or operations and work with management for execution
• Software installation at PC level.
• Software installation at Server level
• Read, Write and Speak local language.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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