Senior Systems Engineer
OCLC
Together we make breakthroughs possible.
At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.
Why join OCLC?
OCLC is consistently recognized as a best place to work by several independent programs We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.
We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.
Free use of our on-site fitness center, gym sports, group exercise classes, and game room
Onsite catering and cafeteria subsidized by OCLC
Health and wellness events
Work environments with individual and team spaces and the latest technology tools
Paid parental leave and adoption assistance
Tuition reimbursement and Public Service Loan Forgiveness eligibility
Company-subsidized pricing on local tickets and memberships
Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.
The Job Details are as follows:
Requirements:
Apply industry standard best practices to provide support across multiple business units. Collaborate with Development, Database, and Operations teams to address day-to-day support requests and issues, ensuring availability of all Windows systems.
Support and maintain Windows Server environments using centralized management tools.
Implement, support, and manage endpoint devices across the organization, including Windows and Mac systems, using tools such as Microsoft Endpoint Manager (Intune/MEMCM), Jamf, Mobile Device Management (MDM), and Apple Business Manager.
Manage and maintain endpoint security and compliance using tools such as Microsoft Defender, PatchMyPC, AdminByRequest, and Right Click Tools (Recast).
Perform vulnerability management and coordinate patching of Windows servers, automation servers, and endpoints, including OS and third-party applications.
Support Microsoft identity and access management, including administration of Active Directory and Group Policy.
Manage Active Directory backup, auditing, and reporting using tools such as Lepide.
Ensure secure and compliant identity lifecycle management (user provisioning, deprovisioning, access rights, RBAC).
Support Microsoft Universal Print and enterprise printing services.
Administer and monitor email delivery platforms such as Amazon SES and SendGrid.
Collaborate with Security teams to implement and maintain advanced email and threat protection tools, such as Abnormal Security.
Understand network concepts, virtualization, cloud computing, and storage concepts.
Use scripting and automation tools to efficiently manage Windows operating systems, servers, and endpoint configurations.
Support, maintain, analyze, and troubleshoot Windows systems, automation servers, and endpoint devices.
Document and report on current and planned work activities.
Assist senior Windows administrators with day-to-day system resource requests, including creating new systems, managing system-level access, installing software packages, and configuring storage.
Participate in load, capacity, and performance analysis and/or testing. Contribute to unit, system, and acceptance testing by designing tests, creating test data, executing tests, and evaluating results.
Qualifications:
Bachelor’s degree in Computer Science or a related discipline. 1–2 years of experience with Windows Server administration is desirable.
Experience with modern endpoint management and security tools, including Jamf, Microsoft Endpoint Manager (Intune/MEMCM), Mobile Device Management (MDM), Apple Business Manager, Microsoft Defender, PatchMyPC, AdminByRequest, Right Click Tools (Recast), and vulnerability management platforms.
Hands-on experience with Active Directory management, including backup, auditing, and reporting (e.g., Lepide).
Knowledge of access management and security principles, including identity lifecycle management and RBAC.
Experience supporting Microsoft Universal Print and enterprise printing environments.
Experience with enterprise email delivery and security platforms, including Amazon SES, SendGrid, and Abnormal Security.
Experience with patch management for Windows servers, automation servers, and endpoint devices (OS and 3rd party applications).
SCCM experience is optional but beneficial.
Ability to develop and maintain PowerShell scripts; knowledge of other scripting languages (e.g., Python) is a plus.
Experience with automation and configuration management using PowerShell, Ansible, and AWX.
Experience troubleshooting and resolving issues in Windows Server environments and endpoint devices.
Familiarity with server virtualization concepts, including Hyper-V and VMware environments.
Exposure to cloud-based platforms such as Azure AD and Azure infrastructure is a plus.
Ability to work and communicate effectively in a collaborative team environment.
Working Conditions: Normal office environment.
ADA/EAA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.