You MUST be able to work the hours/schedule of Sunday through Wednesday, 9:00 PM to 6:00 AM EST, and Saturday, 9:00 PM to 6:00 AM EST.

Who We Are:

PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.

What We’re Looking For:

PAR North America is looking for customer service professionals to join our Account Coordinator, Night team! We’re looking for someone who possesses excellent customer service skills and a desire to work in a fast-paced industry. Our team members are professional, metric-driven, and can handle high volumes and pressing deadlines. Our Account Coordinators work to develop strong customer relationships with our vendors in recovery management.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

What You’ll Do:

• Maintain excellent customer service, strong telephone support, and ability to answer or research the answer to client, agent, auction, or customer questions.

• Identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution.

• Assign or reassign recovery agents as needed.

• Monitor and process accounts in all internal system queues as directed. This includes New Accounts, Holds/Closes, Client Update Queue.

• Maintain daily and weekly reports per client or management request using Google applications.

• Act as liaison between client, customer, and recovery agent.

• Utilizing knowledge of multiple computer systems, such as the internal operating system, Google products, third-party vendor systems, and integration partner systems.

• Miscellaneous clerical duties include filing, copying, and administrative support.

• Maintain a high level of accuracy and productivity in all daily activities.

• Perform other duties as directed by PAR Management.

Nice to Have’s

• Excellent organizational and communicational skills. Must be able to clearly and effectively communicate verbally and in writing.

• Tech savvy and experience with Google products preferred.

• Implement and assure adherence to all company policies and procedures.

• Demonstrate a commitment to stated values and business ethics.

• Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Must Have’s

• High School Diploma or GED required

• Previous customer service experience is required

• Previous experience working in a remote call center preferred

Compensation Range of

(Depending on experience, skill set, qualifications, and other relevant factors.)