Job Description:

Are you a seasoned NextGen EPM expert with a passion for solving complex technical issues and delivering top-tier customer service? Join our dynamic team as a NextGen EPM Analyst and become a key player in supporting healthcare IT systems that make a difference.

What You'll Do

As a NextGen EPM Analyst, you'll be the go-to resource for resolving advanced application issues that go beyond the Service Desk. You’ll work directly with members to troubleshoot, educate, and ensure smooth resolution of technical challenges across NextGen EPM, EDR, and related systems.

Key responsibilities include:

• Troubleshooting and resolving escalated NextGen tickets and inquiries

• Communicating effectively with members via email and phone

• Documenting service requests and maintaining accurate ticket records

• Escalating issues to other departments or vendors when needed

• Providing consultative support and maintaining strong member relationships

• Participating in special projects and contributing to team initiatives.

What You'll Bring

• Associate’s degree or 5+ years in Computer Science or Healthcare IT

• 5+ years of hands-on experience supporting NextGen applications

• NextGen Certified Professional (NCP)

• 5+ years troubleshooting hardware/software issues

• 3+ years in a helpdesk or call center environment

• Strong multitasking and deadline management skills

Technical Requirements for Remote Work Space:

• Cable or Fiber Internet

• Minimum download speed: 20 Mbps

• Minimum upload speed: 5 Mbps

Location: Office-based with flexible telecommuting options
Schedule: Full-time | Monday–Friday, 8:00 AM–5:00 PM

Ready to make an impact in healthcare IT? Apply now and help us deliver exceptional service and support to our members!

Compensation Range

$57,000 - $85,600