Customer Success Manager

About PathSpot

Come join a team of builders reimagining how technology keeps our world healthy and safe!

Food safety affects millions of people every day, and we're on a mission to transform it through innovative technology. At PathSpot, we've built the central hub for operational compliance in the modern food industry by combining hardware and software that brings safety, visibility, and accountability to anywhere food is handled, stored, or served.

Our SafetySuite (including the PathSpot HandScanner, Remote Temperature Monitoring, and tools for Compliance Forms, Labeling, Audits, and Task Management) is trusted by leading enterprise brands like Marriott and McDonald's. We're backed by $20M+ in venture funding, operate across 44 states and 40+ countries internationally, and have been recognized by TIME as one of the Best Inventions and by Fast Company as a World-Changing Idea.

The Role

As a Customer Success Manager, you’ll take ownership of the full customer relationship for a diverse range of users. Blending relationship strategy with proactive hands-on problem-solving, you’ll be the bridge between PathSpot’s technology and our customers’ success. You’ll work with executive decision-makers and on-the-ground operators to ensure our solutions drive maximum value, and measurable results, in this high-impact role.

What you’ll do:

• Build and maintain trusted relationships with customers across multiple accounts
• Lead the end-to-end customer lifecycle — from implementation, onboarding, training and adoption, through retention, and growth
• Partner with executives and operations leaders to define success metrics and deliver measurable business outcomes
• Engage directly with on-site teams to ensure smooth rollouts, strong adoption, and consistent execution
• Proactively analyze customer data to uncover trends, opportunities, and areas for optimization and risk mitigation
• Conduct bi-weekly status calls to review progress, outstanding items, and key metrics, ensuring customer satisfaction
• Collaborate cross-functionally with the PathSpot team to ensure the customer voice informs everything we build
• Develop scalable playbooks, training materials, and best practices to elevate the customer experience
• Occasionally travel for customer visits, installations, or industry events
• Work from our beautiful downtown Salt Lake City, UT office as part of a collaborative, mission-driven team (Remote applications will not be reviewed)

Who you are:

We’re looking for a customer champion who can think strategically, act tactically, and build deep, lasting relationships. You might be the right match if you:

• Have 2–5 years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS, IoT, or hardware technology
• Have managed enterprise accounts with multiple stakeholders and supported hands-on operational teams
• Are an excellent communicator who can translate complex data and technology into clear, actionable outcomes
• Thrive in dynamic, fast-paced environments where priorities shift and opportunities emerge daily
• Are consultative and analytical, using insights to guide customers toward operational excellence
• Take a builder’s approach — you identify gaps, propose solutions, and create systems that scale
• Are comfortable working with both data dashboards and frontline feedback loops
• Bring familiarity with restaurant, hospitality, or foodservice operations and understand the challenges of that world
• Have a low-ego, sleeves-rolled-up attitude and enjoy doing whatever it takes to help customers succeed
• Are tech-forward, eager to learn new systems, and confident helping others do the same
• Are open to occasional travel for customer partnerships and events

What we offer:

• Competitive salary
• Bonus opportunities and equity (stock options) so you share in our success
• Comprehensive medical, dental, and vision insurance
• Generous PTO and sick leave
• Real opportunities for career growth—as we scale, you'll scale with us
• The chance to work alongside a motivated, mission-driven team that's genuinely changing an industry

Ready to make an impact?

If you're a proactive, collaborative, customer-obsessed professional who wants to help build something meaningful in the world, we'd love to talk!