Plume Health is a passion-fueled, mission-driven company that is trans-founded and focused on radically increasing access to healthcare for the trans community, supporting a bold, authentic and healthy lifestyle. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US. We are an organization by and for trans folks and we want heart-forward, awesomely talented teammates to join us on our journey.

This work is deeply personal and heart-driven, and we want teammates who, above all else, care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive and fun work environment filled with purpose.

At Plume we envision a member experience that provides thoughtful, expert, timely, and gender affirming care that celebrates and enhances the quality of life for every nonbinary and trans person. The Community Support Program Manager reports to the Sr. Manager of Community and Wellness. As a program manager, you will be responsible for planning, executing, and monitoring programs that foster a sense of belonging and empowerment through curated community and peer focused spaces.

Additional responsibilities include managing the programming and facilitation of live/ re-recorded events, workshops or classes, addressing TGNC barriers through community based partnerships, asset and content creation, and monitoring and evaluation. The program manager improves and evolves assigned programs based on feedback from our members and opportunities for efficiency.

Plume's Program Managers serve as strong partners to their team in navigating complex challenges, driving community engagement, and excel at promoting a supportive, inclusive, and high performance working environment. Their contributions are paramount to the success of Plume's programs and a positive member experience.

As a Programs Manager, you will:

• Manage the day-to-day of existing programs (40%)

• Develop new strategic modes of program implementation (25%)

• Team management (15%)

• Project management (15%)

• Forecasting, reporting, and quality monitoring (5%)

Some essential strengths of the Community Support Manager should be:

Building trusting relationships, communication, change management strategy, and an excitement for working in a constantly growing and evolving startup environment.

Responsbilities:

Empower and support the Plume community team to effectively provide Plume members with the support they need in navigating their gender journey and achieving improved health and wellness outcomes.
Establish structures and processes that cultivate communication and accountability amongst direct reports
Collaborate cross functionally to align Plume's business and community goals with new and existing community support programs
Facilitate quarterly 1-on-1 meetings; providing support and supervision to facilitators
Facilitate employee onboarding/offboarding and support continued education and development of all staff.
Effectively identify community support needs and coordinate responsive programming to connect members to Plume and community health and wellness resources to support member needs
Complete accurate and thorough documentation and record keeping in a timely manner
Monitor and control program and project costs to ensure that the program is delivered within the approved budget.
Manage program content, monthly schedule and facilitation tools
Work collaboratively with Marketing to develop an integrated marketing strategy for program promotion, including pre-group marketing, communications, post-group surveys
Facilitate and moderate groups as needed; disruption or cancelation to groups are a last resort option
Contribute to the design and structure of technical and platform tools associated with support groups and any ongoing asynchronous communication platforms
Own the management of technical and platform tools associated with live groups, such as Asana, FreshDesk, Typeform, Presentation slide decks, Zoom, Calendly, and others.
Work with Sr. Manager of Community and Wellness to test and support iterations of support groups and peer to peer connection products and services
Understand and comply with confidentiality of personal information and HIPAA compliance.
Expect collaboration, shared-decision making, and partnership across clinical and non-clinical care team members.

Programs Supported:

Standard 6 Week Peer Support Group
Satellite peer support groups
Virtual discussions

Must-Haves:

Bachelor’s degree in Health Sciences, Gender Studies, Human Services, Social Work, or other related fields. Years of related experience can be substituted for years of completed education towards a bachelor's degree
3+ years of program management/supervision in a healthcare or social work setting
1+ years of direct professional experience working with the trans community in a community or healthcare based setting
Skillful in leading change management in an evolving and ambiguous environment
Empathetic and versed in motivational interviewing and trauma informed care principles
Ability to creatively problem solve complex and difficult to navigate challenges
Skillful leader in strategic thinking and time management
Basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing; G-Suite preferred

Nice-To-Haves:

Experience in a telehealth environment
Experience in a startup environment
Experience using productivity software; specifically Asana, Slack, Google Sheets

All Full-Time Employees are Eligible for:

• Ground-Floor Equity (Series B)

• Free Medical, Dental, Vision on the first of the month after you start full-time work

• Unlimited PTO

• 11 paid holidays and company shut-down for a week in December

• 401(k)

• Free Plume and Mental Health Subscriptions

Everyone associated with Plume gets the major benefit of having the best coworkers you could imagine, if you love fiercely intelligent, heart-open, mission-driven collaborators.

Plume is an equal opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as people of color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.

Only those legally authorized to work in the USA are eligible to apply.

Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ+ care!

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