Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.

Responsibilities

Description

The Renewals Operations team focuses on optimizing the renewal process, managing data, and improving efficiency within the renewals team. The team handles tasks such as forecasting, pipeline management, and renewal analytics to drive successful outcomes.

Your day-to-day job will consist of:

• Oversee a high touch book of business
• Engage with customers approx 180 days prior to expiration
• Propose Services and training credits and Premium Support
• Understand negotiation tactics
• Identify upsell/cross-sell/expansion opportunities
• Develop understanding of customer’s approval processes and budget cycle
• Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks
• Maintain consistent updates of Salesforce CRM tool for pipeline management
• Ensure accurate forecast of renewals pipeline as defined by the business

Qualifications

Minimum Qualifications

• Minimum of 2 years of relevant and related work experience.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Ability to multi-task and meet metric deadlines
• Strong problem solving, reasoning skills and an eye for details
• Strong oral, written and interpersonal skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes

Preferred Qualifications

• Salesforce or prior CRM experience required
• Proficient in Microsoft Office suite with an intermediate knowledge of Excel
• 4-6 years’ prior experience in Renewals Management

Compensation & Benefits

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $62,100 - $85,700 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.