Project Expedition is seeking a Technical Account Manager to help with the integration and growth of several enterprise distribution partnerships. You’ll be responsible for guiding partners to go-live, then driving growth and expansion in tandem with the Account Owner. Alongside your TAM responsibilities (roughly 85% TAM / 15% BI), you’ll use MySQL and Tableau to define and publish partner KPIs, perform ad-hoc analyses, and collaborate with our team to produce data visualizations and reports that drive the team’s success.

What You’ll Do

Technical Account Management (≈85%)

Your primary responsibility will be providing technical expertise and support for our wholesale distribution partners. Secondary responsibilities will include: supporting our Agency Sales Team with onboarding new clients and API integrations, and supporting our Supply Team with technical expertise for supplier API connections.
Lead end-to-end onboarding: discovery, solution design, mapping, UAT, go-live, hypercare.
Act as Project Expedition’s API subject matter expert (REST/JSON, auth, pagination, rate limits, idempotency, webhooks, versioning).
Support and debug integrations: trace booking/availability issues, reconcile data, and produce partner-ready findings.
Drive adoption & growth and contribute to joint roadmaps. Support Sales with developing unique technical solutions when API integrations are not possible.
Understand our supply-side APIs that connect us with tour operators so you can support internal teams and help debug issues that impact our enterprise partners.

BI / Data Analytics (≈15%)

Provide data analytics and business intelligence support to other departments. This includes building reports, dashboards, and helping to leverage data to drive important decisions.
Efficiently build Tableau dashboards and develop data sources.
Write efficient MySQL queries to power analyses and Tableau extracts, and support adjacent teams with data needs.
Light warehouse work as needed (reading from Snowflake/other sources), plus basic governance (permissions, RLS coordination, documentation).

What You’ll Bring (Required)

5+ years in a TAM/Partner Engineer/Solutions Engineer role for an API-driven product (travel/marketplace/SaaS ideal).
Proficiency in account management, and client facing communication.
Strong MySQL proficiency: complex joins, aggregations, query tuning/EXPLAIN, data validation/reconciliation, and building query-backed Tableau extracts.
Hands-on with REST/JSON, API auth (keys/OAuth/HMAC), webhooks, retries, idempotency, versioning, and pagination.
Pro at debugging with Postman/cURL and reading logs; clear written/verbal communication and partner-facing documentation.
Tableau experience (calcs, parameters, LODs, actions, extract vs live, publishing/permissions).
An ability to work effectively across departments (Sales, Account Management, Support and Operations)
Strong attention to detail, and an ability to work well independently.
Fluency in spoken and written English.
A professional and appropriate appearance for business engagements, including any in-person or virtual client meetings, calls, or events.
Exceptional problem solving skills and the ability to manage projects effectively.

Nice to Have (Preferred, Not Required)

Familiarity with Snowflake or another cloud warehouse (read/query competence).
Exposure to dbt and ELT tools (Fivetran/Airbyte) for collaborating with data engineers.
BI ops & governance basics (semantic layers, RLS patterns) and observability (Datadog/Sentry).
Light scripting (Python/JS) for one-off utilities.

Benefits:

Biannual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
15 days of leave (increases to 20 days at 2 years tenure)
Company Healthcare Plan (Company contribution $9K)
401K company planAnnual work from home budget $500
Annual training budget of $250
TSA Precheck (worth $80)
Annual Project Expedition tour credits of $750
Employee discounts on thousands of tours and activities

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