It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview
At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

• Build and enhance our proven security platform.
• Blend innovation and speed in a constantly evolving cloud architecture.
• Analyze new threats and offer deep insight through data-driven intel.
• Collaborate with customers to help solve their toughest security challenges.

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role: HR Shared Services Lead to join our growing team in Sunnyvale, California.

This role is a great opportunity to have direct impact on employee lifecycle and experience through supporting with onboarding, offboarding, partnering with key HR Stakeholders and enhancing the employee experience.

The HR Shared Services Lead will be the main point of contact for the Shared Services team, will deal with the escalations, project coordinate, and organize the work. You will be expected to be independent and proactive, with a customer service mindset and great stakeholder management skills. This is an individual contributor role and is a good opportunity for someone who is looking to become a people leader in future.

Your day-to-day:

• Organizing team’s work and managing the progress on projects

• Serve as an escalation point to resolve complex issues for team members

• Create, author and manage the HR Shared services knowledgebase

• Research and resolve technical and functional issues and respond to content questions and requests within the HR shared services function.

• Triaging cases via our service management system and shared inboxes and providing resolution in a timely manner and meeting the SLAs, to our employees and various internal and external stakeholders

• Ensure the accuracy of employee data through the management of employee systems and processes

• Support with onboarding, offboarding and employee life cycle processes and queries

• Partner with the Benefits, Payroll, HRBPs, Immigration and compliance team in delivering the best customer service but also partner in various projects

• Provide testing support for Workday updated releases, integration changes and new functionality rollouts

• Actively participate in implementation of new policies and processes

• Process a variety of HR transaction, ensuring compliance and integrity throughout the system

• Be able to provide reports and data analysis on request

• Always Maintain discretion in matters of confidentiality

• What you bring to the team

• Experience in a HR Shared Services hub as a Senior/Lead, ideally tech company but not a must

• Strong proficiency with Microsoft Office suite especially Excel, Word and PowerPoint and other tools that help eliminate manual steps from HR processes by automating and integrating to ensure greater operational efficiency

• Team player but also able to work individually

• Exceptional problem solving, time management, and organizational skills

• Ability to work efficiently in a fast-paced environment

• Keen to learn and expand the knowledge and skills Why Proofpoint Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and driven-to-win organisation with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation.

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation.

Apply today and explore your future at Proofpoint! #LifeAtProofpoint

#LI-CR1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

All other cities and states excluding those listed above: