About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

We are looking for a highly experienced strategy and operations professional to play a pivotal role in driving the transformation across Customer Success at Proofpoint. The Stategy & Business Analysis Manager will support the global Head of Customer Success with complex data analysis to inform foundational strategic decisions, analyze performance of newly launched CS programs and help to roll out major process changes across the rapidly evolving organization. This role requires a strategic thinker with a deep understanding of GTM, CS and Services operations, highly advanced analytics skills and a strong ability to influence cross-functional teams without direct management responsibilities.

This role will be a senior level individual contributor reporting to Senior Director, Strategy & Operations, Customer Office.

Your Responsibilities

Strategic Analysis

• Conduct complex analysis to inform key decisions and long-term strategy for Customer Success.
• Deliver insights on customer segmentation, churn risk and drivers, and adoption analytics.
• Model the impact of new investments on churn reduction and revenue expansion.
• Create and facilitate executive-level presentations that clearly explain data insights and resulting recommendations.
• Perform ad-hoc deep dives into key drivers of Customer Success performance, surfacing actionable insights for leadership.
  

Planning

• Lead analysis to support annual planning, quarterly business reviews, and Board of Director materials.
• Design segmentation and optimize territory assignments to ensure balanced workload distribution.
• Develop headcount and capacity models to support the growth and scalability of Customer Success.
• Support the design of compensation plans that align with business objectives.
  

Business Operations

• Run standing business cadences (e.g., QBRs, monthly metrics reviews) to track performance and drive accountability.
• Define, monitor, and continuously refine key performance indicators (KPIs) and operational metrics.
• Partner with Business Intelligence to design self-serve Power BI dashboards for users across the department.
• Ensure data integrity across reporting systems (Salesforce, Gainsight, BI tools) to drive confidence in metrics used by executives and the Board.
  

What you bring to the team

• Bachelor's degree in Business, Management, or related field; MBA degree preferred.
• 8+ years of experience in strategy, business analysis, operations or related roles
• 5+ years of experience within SaaS, preferably within GTM, Customer Success Ops, or Sales Ops functions
• 5+ years of experience driving customer-focused analysis – churn analytics, expansion opportunities, customer/account targeting, customer health/risk, and adoption analytics
• Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences
• Proven expertise in using Power BI, Tableau or other business intelligence tools
• Experience with CRM and customer success software (e.g., Salesforce, Gainsight)
• Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation.
• Highly independent; ability to work rapidly and productively with general direction
• Strong strategic thinking, analytical skills, and problem-solving abilities.
• Excellent communication and project management skills

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

#LI-JR1

Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.

• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

All other cities and states excluding those listed above: