Position Objective

As a member of IPfolio’s Premium Service team, the Service and Support Consultant is using IPfolio’s standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio’s clients, consult clients and configure their system according to their requirements.

What You Will Do

The Service and Support Consultant will

• Troubleshoot incidents to identify and fix the root-cause

• Work closely with IPfolio’s clients to review and analyze client requests to understand the client needs and configure appropriate solutions.

• Share knowledge and experience internally and support where appropriate.

To Succeed, You Will Need

• To exhibit a confident, engaging communication style, incorporating both written and verbal communication skills, including communicating with diverse/dispersed/remote teams. Japanese, Korean, and English are a must.

• A curious and analytical mindset focused on finding solutions to difficult problems.

• The ability and willingness to learn Force.com, including technical and specific trouble-shooting strategies.

• To work independently and be a detail-oriented self-starter.

• To work effectively and collaboratively with clients and on cross-functional, remote teams.

• Experience or interest in learning

  • Salesforce Platform (e.g., Knowledge of Salesforce Flows, use of formulas)

  • Intellectual Property

  • Basic knowledge of SQL queries

• Strong attention to detail and high capability to work on different topics in parallel.

• The ability to work in an agile, fast-paced, business environment.

• A commitment to high professional ethical standards and a diverse workplace.

• To exemplify IPfolio Cultural Qualities and be

  • Always Learning

  • An Empathetic Listener

  • Passionate about Customer Success

  • A Strategic Thinker

  • Transparent, Reliable, and a Team Player

Preferred Education and Experience

• Bachelor’s degree or equivalent qualification or an equivalent combination of education and experience.

• Coursework in a Computer Science discipline or relevant professional experience, Salesforce System Admin experience, plus a curiosity to continuously build that knowledge.

• 2+ years of configuration experience on the Force.com platform using declarative tools.

• Several years of experience in an international service or consulting organization

Supervisory Responsibility

• Individual contributor, no direct reports.

Work Environment

• This position is part of a global team based out of APAC, EMEA, and America.

• Standard work hours, relative to employee’s time zone, with some variance when needed outside that range.

Other Duties

This position description is designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, or activities may change at any time with or without notice.

EEO Statement

It is the policy of IPfolio to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IPfolio will provide reasonable accommodations for qualified individuals with disabilities.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.